Consumer Relations Coordinator

1 week ago

Clayton South, Victoria, Australia Monash Health Full time
About the Role

Monash Health is a leading healthcare provider in Victoria, and we are seeking a highly skilled Consumer Relations Coordinator to join our team. As a key member of our Patient Experience Office, you will play a critical role in enhancing the consumer and family experience through effective management of formal and informal feedback.

The successful candidate will be responsible for delivering education, training, and support to front-line staff, including managers, to ensure that Monash Health effectively seeks and responds to patient and family feedback using a proactive, service recovery model.

About Us

Monash Health is a connected team with strong shared values and an unwavering commitment to excellence. We are a highly skilled, collaborative, and welcoming team where the only limit in your career is you.

We offer a range of benefits, including professional development courses, seminars, and mentoring, as well as opportunities for you to use your experience in the role to inform and drive initiatives within the broader units and programs.

Key Responsibilities
  • Demonstrate a high level of reasoning and analytical skills, using a patient-centered approach, to the assessment of individual complaints, so as to accurately represent the complainant's issues in preparation for investigation.
  • Demonstrate expert communication with high-level verbal, non-verbal, and written skills within the Patient Experience Office, Monash Health, and with external agencies.
  • Be able to critically and objectively review information and provide clear summaries to others, including a possible pathway for resolution and outcome.
  • Have the ability to work independently, to proactively problem-solve, and demonstrate commitment to excellence in your work.
  • Have ambition to grow and expand your interpersonal communication skills to manage interactions and move them forward effectively.
  • Demonstrate a high level of understanding of healthcare systems and the potential impacts they may have on consumers.
  • Strong stakeholder relationship engagement and focus.
What We Offer
  • A supportive and cohesive sub-team, working within a larger consumer relations team.
  • Professional development courses, seminars, and mentoring.
  • Opportunities for you to use your experience in the role to inform and drive initiatives within the broader units and programs.
  • Salary packaging.
  • Onsite subsidised staff parking.
  • Discounted banking (BankVic).
  • Comprehensive health and wellbeing programs to all employees.
  • Onsite gym options and ability to join Fitness Passport - your pass to an extensive choice of fitness facilities.
  • Through partnerships with Medibank Private and HCF, Monash Health also offers employees cost-effective corporate private health insurance cover.

  • Consumer Relations Coordinator

    2 weeks ago

    Clayton South, Victoria, Australia Monash Health Full time

    About the RoleWe are seeking a highly skilled and compassionate Consumer Relations Coordinator to join our team at Monash Health. As a key member of our Patient Experience Office, you will play a vital role in enhancing the consumer and family experience through the effective management of formal and informal feedback.The successful candidate will be...

  • Consumer Relations Coordinator

    3 days ago

    Clayton South, Victoria, Australia Monash Health Full time

    About Monash HealthMonash Health is a leading healthcare provider in Victoria, committed to delivering high-quality patient care and services. Our team of healthcare professionals is dedicated to making a positive impact on the lives of our patients and their families.Role OverviewWe are seeking a highly skilled and compassionate Consumer Relations...

  • Consumer Relations Coordinator

    7 days ago

    Clayton South, Victoria, Australia Monash Health Full time

    About Monash HealthMonash Health is a leading healthcare provider in Victoria, renowned for its commitment to delivering high-quality patient care and service. With a rich history spanning over 170 years, our organization has evolved to become a comprehensive health service, catering to the diverse needs of our community.The RoleWe are seeking a highly...

  • Event Coordinator

    1 week ago

    Clayton South, Victoria, Australia Monash University Full time

    Event CoordinatorMonash University is seeking a highly organized and detail-oriented Event Coordinator to join our team. As an Event Coordinator, you will be responsible for planning, coordinating, and delivering a variety of events for our organization.Key Responsibilities:Manage and coordinate events, including logistics, catering, and audio-visual...

  • Operations Coordinator

    3 weeks ago

    Clayton South, Victoria, Australia Monash Health Full time

    About Monash HealthMonash Health is a leading healthcare provider in Victoria, Australia, with a strong commitment to patient safety, fairness, equity, and diversity. We are a comprehensive health service with over 40 locations, providing care to south-eastern metropolitan Melbourne and rural Victoria.Operations Coordinator RoleWe are seeking an experienced...

  • Laboratory and Animal Officer

    1 month ago

    Clayton South, Victoria, Australia ANSTO Full time

    About the OpportunityThe Laboratories Team at ANSTO Australian Synchrotron is seeking a highly motivated and skilled individual to join our team as a Laboratory and Animal Officer. This exciting opportunity will allow you to apply your expertise and professional skills in a dynamic and challenging environment.About YouWe are looking for a candidate with a...

  • Laboratory and Animal Officer

    2 months ago

    Clayton South, Victoria, Australia ANSTO Full time

    About the RoleThe Laboratories Team at ANSTO is seeking a highly skilled and motivated individual to join our team as a Laboratory and Animal Officer. This is an exciting opportunity to apply your expertise and professional skills in a dynamic and challenging environment.Key ResponsibilitiesEnsure a high standard of laboratory housekeeping, including...

  • Clinical Education Coordinator Mental Health

    3 weeks ago

    Clayton South, Victoria, Australia Monash Health Full time

    About the RoleMonash Health is a leading healthcare provider in Victoria, and we are seeking a highly skilled and motivated mental health nurse to join our Nursing and Midwifery Education and Strategy (NaMES) team as a Clinical Education Coordinator/Clinical Nurse Consultant.This is an exciting opportunity to contribute to delivering a future-ready nursing...

  • Laboratory and Animal Officer

    2 months ago

    Clayton South, Victoria, Australia ANSTO Full time

    About the RoleThe Laboratories Team at ANSTO Australian Synchrotron is seeking a highly motivated and experienced Laboratory and Animal Officer to join our team. As a key member of our team, you will be responsible for maintaining and developing our staff and user laboratories, training and advising our staff and researchers, and contributing to planning new...

  • Electrical Maintenance Coordinator

    4 weeks ago

    Clayton South, Victoria, Australia Drake International Full time

    Job Title: Electrical Maintenance CoordinatorJoin our team as an Electrical Maintenance Coordinator and take on a challenging role that requires strong technical skills and leadership abilities.About the CompanyOur client is a global leader in the packaging, paper, glass, and resource recovery industries, providing high-quality, innovative, and sustainable...

  • Service Coordinator

    4 weeks ago

    Clayton South, Victoria, Australia William Adams Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Service Coordinator in our Metro Field Group based at our Clayton branch.This challenging front-line position will suit someone with strong customer service and heavy machinery industry experience.Key ResponsibilitiesBooking and scheduling work in...

  • Senior Finance Coordinator

    1 month ago

    Clayton South, Victoria, Australia Monash University Full time

    Senior Finance CoordinatorMonash University is seeking a highly skilled Senior Finance Coordinator to join our dynamic team at the Monash Sustainable Development Institute (MSDI). As a key member of our finance team, you will play a critical role in supporting our Finance and Contracts Manager and ensuring the smooth management of our externally funded...

  • Electrical Maintenance Coordinator

    2 weeks ago

    Clayton South, Victoria, Australia Drake International Full time

    Job Title: Electrical Maintenance CoordinatorOur client is a global leader in the packaging, paper, glass, and resource recovery industries, providing high-quality, innovative, and sustainable packaging products and solutions. They offer a full lifecycle of packaging capability and have been leading packaging innovation in Australia for more than a...

  • Laboratory and Animal Officer

    3 days ago

    Clayton South, Victoria, Australia ANSTO Full time

    About the RoleThe Laboratories Team at ANSTO Australian Synchrotron is seeking a highly motivated and inquisitive individual to join our team as a Laboratory and Animal Officer. This exciting opportunity will see you working closely with our Laboratory Manager and Senior Veterinary Scientist to maintain and develop our staff and user laboratories, train and...

  • Senior Mental Health Clinician

    1 week ago

    Clayton South, Victoria, Australia Monash Health Full time

    About the RoleMonash Health is a leading healthcare provider in Victoria, and we are seeking a highly skilled Senior Mental Health Clinician to join our Emergency Psychiatric Service (EPS) team.This is a challenging and rewarding role that requires a strong commitment to delivering high-quality mental health care to consumers presenting to the emergency...

  • Senior Finance Coordinator

    4 weeks ago

    Clayton South, Victoria, Australia Monash University Full time

    Job Title: Senior Finance CoordinatorMonash University is seeking a highly skilled Senior Finance Coordinator to join our dynamic team at the Monash Sustainable Development Institute (MSDI). As a key member of our finance team, you will play a critical role in supporting our Finance and Contracts Manager and ensuring the smooth management of our externally...

  • Senior Finance Coordinator

    1 month ago

    Clayton South, Victoria, Australia Monash University. Full time

    The OpportunityMonash University is seeking a dedicated Senior Finance Coordinator to support our dynamic team in managing externally funded research and commercial projects. This role is crucial in ensuring the smooth management of project finances and providing expert advice on financial processes.Key Responsibilities:Financial Planning and Analysis:...

  • Electrical Maintenance Coordinator

    1 week ago

    Clayton South, Victoria, Australia Drake International Full time

    Job Title: Electrical Maintenance CoordinatorOur client is a global leader in the packaging, paper, glass, and resource recovery industries, providing high-quality, innovative, and sustainable packaging products and solutions.As the Electrical Maintenance Coordinator, you will be responsible for managing and maintaining the electrical components for all site...

  • Service Support Coordinator

    2 weeks ago

    South Melbourne, Victoria, Australia Diverseco Pty Ltd Full time

    About the RoleDiverseco Pty Ltd is seeking a highly organised and professional Service Support Administrator to support our Rowville based Service Team.Key ResponsibilitiesProcess all administrative tasks relating to branch operations, including mail and freight processing, order office consumables, and coordinating branch meetings and filing.Provide...

  • Field Service Coordinator

    7 days ago

    Clayton South, Victoria, Australia William Adams Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our Metro Field Group as a Field Service Coordinator based at our Clayton branch.This challenging front-line position will suit someone with strong customer service and heavy machinery industry experience.Key ResponsibilitiesBooking and scheduling work in...