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Consumer Relations Coordinator

1 month ago

Clayton South, Victoria, Australia Monash Health Full time

About Monash Health

Monash Health is a leading healthcare provider in Victoria, committed to delivering high-quality patient care and services. Our team of healthcare professionals is dedicated to making a positive impact on the lives of our patients and their families.

Role Overview

We are seeking a highly skilled and compassionate Consumer Relations Coordinator to join our team. As a Consumer Relations Coordinator, you will play a critical role in enhancing the patient and family experience through the effective management of formal and informal feedback. You will work closely with our patients, families, and healthcare teams to identify areas for improvement and implement solutions that promote a culture of patient-centered care.

Key Responsibilities

  • Feedback Management
  • Communication and Relationship Building
  • Problem-Solving and Resolution
  • Education and Training
  • Quality Improvement

Requirements

  • High-Level Communication Skills
  • Analytical and Problem-Solving Skills
  • Ability to Work Independently
  • Strong Stakeholder Relationship Engagement
  • Clinical Background (Highly Desirable)

What We Offer

  • Supportive and Cohesive Team Environment
  • Professional Development Opportunities
  • Salary Packaging
  • Onsite Subsidised Staff Parking
  • Comprehensive Health and Wellbeing Programs

How to Apply

Applications are accepted via the Monash Health online EHub system. For information including how to apply and probity check requirements, please click here for the 'Application Guide'.