Academic Support Coordinator

5 hours ago

Melbourne, Victoria, Australia beBeeAdministrator Full time $50,000 - $55,000

About Us

We are a leading tutoring organisation providing academic programs for students from primary to VCE and IB levels.

We foster strong relationships with families and support students to achieve their full potential.

Key Responsibilities:

  • Maintain and update student records in our CRM system ensuring data accuracy and timely follow-up.
  • Work closely with mentors and academic staff to address students' needs including class material homework support and feedback.
  • Manage ongoing communication with parents and students ensuring a high level of client satisfaction and service delivery.
  • Collaborate with the Marketing Team to create and post content on social media platforms supporting lead generation and brand promotion.
  • Assist with the planning and execution of marketing campaigns online and onsite events.
  • Collect and compile student and parent feedback on a termly basis to support continuous improvement.
  • Provide regular reports to the Sales Manager on lead conversion enrolment outcomes and progress towards sales targets.

Requirements:

  • A minimum of 1 year experience in sales client services or administration experience in the education industry is highly regarded.
  • Fluent English and Mandarin with excellent professional oral and written communication skills.
  • Cantonese is an advantage.
  • Availability to work weekends, two weekdays will be rostered off in lieu.
  • Strong organisational time management and problem-solving abilities with the capacity to prioritise effectively.
  • A collaborative team player with the ability to build positive working relationships across departments.
  • Proficiency in Microsoft Office Suite and Google Workspace experience with CRM platforms is considered an advantage.

Benefits:

Be part of a supportive team environment contributing directly to helping students achieve academic success.

An opportunity to develop both administrative and client engagement skills in a dynamic educational setting.

A convenient location with strong community presence.

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