Service Support Lead
2 weeks ago
We are seeking a highly skilled and experienced Service Support Lead to join our team at Identitywa. As a key member of our leadership team, you will be responsible for providing day-to-day leadership and supervision to our service support team.
Key Responsibilities- Leadership and Supervision: Provide guidance and support to the service support team to ensure the delivery of high-quality person-centred supports.
- Rostering and Funding: Actively monitor and review rostering requirements, and facilitate the smooth transition of funding between Identitywa, NDIS, and other funding bodies.
- Service Improvement: Identify opportunities for improvement in service support to meet the needs of families and employees, and work with the team to implement changes.
- Reporting and Compliance: Complete reporting and other duties as required by the Service Improvement Manager, ensuring compliance with NDIS Standards and safeguarding policies.
- Leadership Experience: Tertiary qualification or a minimum 3 years of relevant leadership experience in the disability sector.
- Leadership Skills: Strong leadership skills to develop and maintain high-performing service support teams.
- Customer Service: Dedicated experience in customer service in the disability field, with a commitment to delivering person-centred supports.
- NDIS Knowledge: Working knowledge and understanding of the National Disability Insurance Scheme.
- Scheduling and Rostering: Experience in scheduling and rostering employees in a person-centred approach across multiple services.
- Interpersonal Skills: High-level interpersonal skills with the ability to work in a family-focused and confidential environment.
Identitywa is one of Western Australia's leading disability support agencies, with over 45 years of experience supporting people with a disability and their families. We pride ourselves on being an inclusive organisation, encouraging applicants from diverse backgrounds.
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