Senior Client Service Specialist

5 days ago

Brisbane, Queensland, Australia beBeeClientCare Full time $60,000 - $80,000

Alzheimer's is a leading cause of dementia. Our mission is to enhance the lives of people with this condition, as well as their families and carers.

About Us

We have over 500 specialist staff who work alongside our community and residential clients. Our philosophy of care creates a good work culture that not only benefits our staff, but also our clients and residents.

The Role

This full-time role involves managing client referrals, making initial contact, conducting assessments, and ensuring a seamless onboarding experience for new clients. Your ability to provide exceptional service and build relationships with key stakeholders will be crucial to achieving positive client outcomes.

Key Responsibilities

  • Serve as the first point of contact for prospective and existing clients.
  • Conduct needs assessments and assist with reviews of existing clients.
  • Manage client intakes and referrals efficiently and accurately.
  • Collaborate with Managers and Coordinators to facilitate client onboarding and ensure all required documentation is completed.
  • Provide timely responses to client and family inquiries.
  • Maintain accurate client records and documentation as part of the onboarding process.
  • Establish and maintain relationships with key stakeholders.

Skills and Qualifications

  • Proven experience in client intake, customer service, or a similar role within aged care, allied health, or a related field.
  • Strong technological proficiency with the ability to navigate databases and manage client records.
  • Excellent networking and collaboration skills with the ability to engage with a range of professionals and referral agencies.
  • Ability to work independently while contributing effectively to a supportive team environment.
  • Compassionate and empathetic approach to client engagement, ensuring services align with individual needs.
  • A relevant qualification in a healthcare-related field or equivalent experience in a similar role.
  • Current National Police Certificate clearance (or willingness to obtain and renew every 3 years).

Benefits

  • Competitive remuneration package with access to salary packaging benefits.
  • Ongoing training and professional development opportunities.
  • A comprehensive onboarding program to support your success in this role.
  • A dynamic and supportive team environment.

About This Role

This is an excellent opportunity to make a real difference in the lives of people with Alzheimer's and their families. If you are passionate about delivering exceptional client care and working collaboratively with others, we would love to hear from you.

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