Client Service Specialist

Are you an experienced broker looking for a challenging and exciting role? Aon's Advisory team may have the opportunity you are looking for

This hybrid role offers the flexibility to work from a location that suits you best — whether that's virtually, from our brand-new South Central Leeds office, or our flagship Manchester office.

Aon Advisory provides tailored risk solutions to commercial businesses across a wide range of UK sectors.

Our clients are typically national or multinational organisations with operations in up to 10 overseas territories. Their senior leadership — often CEOs and CFOs — value a local, relationship-driven approach from their broker, with bespoke solutions that reflect their unique needs.

We design customised insurance programmes, alongside risk management and risk transfer services. Beyond broking, our Advisory team delivers expert claims support and strategic risk advice across various industries, with particular expertise in real estate, public sector, food and drink, and retail and wholesale.

This role involves supporting some of our most complex and technically demanding clients. You'll lead and coordinate service delivery, drawing on specialist teams and resources, while also mentoring and guiding a team of Client Service Advisors.

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organization, we are united through trust as one inclusive team and we are passionate about helping our colleagues and clients succeed.

• Working with Client Managers and Directors to ensure the highest level of service to each assigned Client. This includes liaising with Client Managers to fully understand the Client's business and insurance requirements, contributing to the formulation of the Service Plan, Reports, Presentations and any other client documents.
• Identify potential improvements in Client risk & insurance programme design and make recommendations to the Client Manager, and implement recommended changes for Clients if required.
• Negotiate new business terms, renewal terms, mid term adjustments and cover extensions. Broking negotiations with insurers as agreed, marketing & negotiating terms through Aon Facilities as required.
• Preparation of comprehensive marketing presentations and the renewal report, preparing full cover comparisons as required.
• Establish and develop effective working relationships with Insurers and where appropriate, differentiating with the Client; the cover, service and industry knowledge that a specific Insurer could deliver to them.
• Provide on-going communication with the client following queries/alterations and ensure Client Manager is kept appraised of developments.
• Comply with regulatory and other standards as directed by line management, and responsible for working in accordance with the Aon UK Limited Risk Management Framework, and compliance with the Aon UK Limited policies, including participation in the management of risks (including completion of mandatory training) that may adversely affect the business, interests or reputation of any Group Company.
• Identify and introduce Aon's products and services to meet the client's needs and understand and communicate each Client's business issues and needs to the service team and other parts of Aon.
• Build client relationships with key decision-makers.
• Assist the Client Directors and Client Managers to grow the revenue and profitability of your client portfolio
• Mentoring and support to less experienced Client Service Advisors within the team.
• Involvement and leading of Pre Renewal Internal Discovery Meetings, including comprehensive review of clients insurance programme.

This position represents a significant opportunity to grow and advance your career within a team renowned for its success in developing talent. You will work within a business offering a wide array of innovative solutions for clients. The experienced leadership team is committed to supporting your professional development and ensuring your success.

• Experience handling complex, commercial insurance risks.
• Commercial understanding of business i.e. market forces, business drivers, market dynamics, competitors and risks, etc.
• Strong insurer networks and negotiation skills for broking risks.

In addition to our comprehensive benefits package, we encourage an inclusive workforce. Plus, our agile environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two "Global Wellbeing Days" each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions for our colleagues as well.

Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.

Aon values an innovative and inclusive workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.

Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status.

We are committed to providing equal employment opportunities and fostering an inclusive workplace. If you require accommodations during the application or interview process, please let us know. You can request accommodations by emailing or your recruiter. We will work with you to meet your needs and ensure a fair and equitable experience.