Drive Customer Success Across Local Governments

1 day ago

Geelong, Victoria, Australia beBeeCustomerSuccess Full time $80,000 - $110,000

Unlock Your Potential as a Customer Success Manager

  • Lead a team to drive customer success initiatives and be the key contact for councils and utilities in a stable and growing industry.

Key Responsibilities:

  • Manage job submissions for rates, water notices, and other customer jobs.
  • Conduct post-run reviews and proactive customer calls.
  • Plan and schedule jobs, coordinating with data, development, and production teams.
  • Monitor stock orders and levels for customers.
  • Prepare and issue customer invoices and maintain accurate job records.
  • Generate operational reports and recommend process improvements.

Qualifications & Skills:

  • 3+ year's experience in a customer success, client services, or operations coordination role.
  • Strong administrative and organizational skills, with high attention to detail.
  • Experience with job scheduling, invoicing, and reporting.
  • Proven ability to manage customer relationships and handle escalations professionally.
  • Team leadership experience (small team or supervisory role).
  • Ability to work cross-functionally with data, development, and production teams.
  • Strong problem-solving skills with a customer-first mindset.
  • Proficiency in Microsoft Office, CRM systems, and ERP or job management tools.

Why Work With Us?

  • Industry Leadership - work with a pioneering company in payment and AI solutions.
  • Growth Opportunities - develop your professional skillset and advance within a supportive environment.
  • Collaborative Culture - join a tight-knit, energetic team that values innovation and continuous improvement.

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