Customer Relationship Manager

11 hours ago

Geelong, Victoria, Australia beBeeCustomerSuccess Full time $80,000 - $120,000
Job Overview

This is a hands-on role that allows for collaboration with many teams to deliver results.

  • Be the first point of contact for client queries, support, and escalations.
  • Manage job submissions for rates, water notices, and other customer jobs.
  • Conduct post-run reviews and proactive customer calls.
  • Plan and schedule jobs, coordinating with data, development, and production teams.
  • Monitor stock orders and levels for customers.
  • Prepare and issue customer invoices and maintain accurate job records.
  • Generate operational reports and recommend process improvements.
  • Lead and mentor a small team, ensuring KPIs and service levels are met.

Key Responsibilities:

You will have the opportunity to lead a small, capable team to drive customer success initiatives. Be the key contact for council and utility companies in a stable and growing industry.

Qualifications & Skills:

  • 3+ year's experience in a customer success, client services, or operations coordination role.
  • Strong administrative and organizational skills, with high attention to detail.
  • Experience with job scheduling, invoicing, and reporting.
  • Proven ability to manage customer relationships and handle escalations professionally.
  • Team leadership experience (small team or supervisory role).
  • Ability to work cross-functionally with data, development, and production teams.
  • Strong problem-solving skills with a customer-first mindset.
  • Proficiency in Microsoft Office, CRM systems, and ERP or job management tools.

This role offers a unique opportunity to join a pioneering company in payment and AI solutions for local government, as well as secure print, mail, and digital services.

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