Customer Success Manager

2 weeks ago

Geelong, Victoria, Australia Invarion Full time

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We are a rapidly growing software-as-a-service (SaaS) company dedicated to building easy-to-use solutions for the traffic management industry.

Role Description

In this role, you will primarily focus on being the main point of contact for our new and existing customers. The role will suit someone who is organised, enjoys building lasting customer relationships and has a passion for technology.

In this role, you will:

  • Manage the customer onboarding process by ensuring all initial experiences with our products are successful;
  • Conduct online product training and demonstrations;
  • Build relationships and conduct scheduled follow-up with our existing customers, to ensure they're getting maximum value from our products;
  • Manage the renewal of existing accounts;
  • Collaborate with our software development team to translate customer feedback into software updates and new product development;
  • Remain current in our products, services and the competitive landscape;
  • Assist in the development of educational and support materials related to our products; and
  • Effectively record sales activity and customer interactions using Hubspot.

Remuneration will be commensurate with experience, but striving for excellence will be encouraged and rewarded.

The position is primarily based at our Geelong office, with some flexibility to work from home.

Skills and Experience

You will have:

  • Effective communication skills, including the ability to interact with customers and our global team
  • Excellent verbal and written presentation skills
  • Keen attention to detail and be highly organised
  • Ability to connect with a wide range of individuals and build relationships
  • Technical proficiency and confidence
  • Bachelors degree in a relevant field (e.g., business, communications, IT)
  • Ideally, 2-3 years of professional experience including exposure to sales and/or customer relations. That said, recent graduates are also encouraged to apply.

Knowledge of traffic management and/or exposure to our RapidPlan product range will be advantageous.

About Us

We are a software manufacturer, committed to maintaining our position as a market leader in specialist traffic management solutions. Over the past 25 years, we have grown to become the world's leading provider of dedicated solutions for the traffic management and control industries. Our software has since become recognised as the industry best practice standard in Australia and New Zealand as well as several other countries. We currently have teams located in the US, Europe and Asia Pacific region.

Seniority level
  • Seniority levelEntry level
Employment type
  • Employment typeFull-time
  • IndustriesSoftware Development

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