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Service Advisor
2 months ago
Hastings Deering is seeking a skilled Service Advisor to join our team in a permanent, Monday to Friday role. This position involves working 38 hours per week and requires effective communication and problem-solving skills.
Key Responsibilities- Liaison and Communication: Act as a liaison between the Service Team, customers, and product/mining support representatives, ensuring effective communication on job scope, pricing, and timeframes.
- Invoice Management: Facilitate invoice clarity and prompt payment by ensuring accurate and complete parts, labour, miscellaneous charges, and work descriptions before closing.
- Record Keeping: Create and maintain records within the Asset Tracker system to ensure accurate tracking of customer and HDAL asset movements.
- Customer Requirements: Ensure customer requirements are accurately captured and communicated to the Service team through monitoring, following up, and maintaining high attention to detail.
- Performance and Revenue: Understand and implement action plans developed by Service Management to achieve monthly financial performance and revenue targets.
Hastings Deering values its people and offers a range of benefits and opportunities for career development and growth. As a top Caterpillar dealer globally and part of the Sime Darby network, you'll have access to extensive career opportunities and an internationally recognised work culture.
You'll have access to:
- Competitive Remuneration Package: A competitive salary and annual salary reviews.
- Area Allowance: A 24.5% area allowance on top of your take-home pay.
- Training and Development: Opportunities for training, mentorship, and career development specific to your role.
- Diverse and Inclusive Team: A supportive, diverse, and inclusive team spread across Australia and internationally.
- Growth Opportunities: Access to growth opportunities at a regional, national, and international level through our global Sime Darby network.
- Employee Benefits: Dedicated programs and utilities to support your physical, mental, and financial health, such as our Employee Assistance Program, free health checks, and discounted private health insurance.
- Employee Discounts: Employee discounts, rewards, and incentive programs.
- Paid Parental Leave: Paid parental leave options.
- Salary Continuance Insurance: Salary continuance insurance.
- Free On-Site Parking: Free on-site parking.
- Additional Travel Leave: Additional 3 days paid travel leave per year.
A successful teammate will have the following:
- Proven Experience: Proven and demonstrated experience working within a Frontline service department within the heavy mining and construction industries.
- Computing Skills: Sound computing skills including good working knowledge of Microsoft AX and Power BI systems.
- Industry Knowledge: In-depth knowledge of Caterpillar machinery and a knowledge of products and services.
- Problem-Solving Skills: Ability to multitask and manage competing priorities.
- Communication Skills: Excellent communication and interpersonal skills.
- Certification: Certification in IV Office/Business Administration or equivalent qualifications or experience is highly desirable.
