Tour Operations Coordinator

1 day ago

Brisbane, Queensland, Australia beBeeGuide Full time $65,000 - $75,000

Experience the Magic of Guiding

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We are seeking an experienced and charismatic Tour Guide to lead our guests through the beautiful city of Cairns. As a key member of our team, you will be responsible for delivering exceptional customer experiences, overseeing the entire tour process from initial booking to tour completion.

">Key Responsibilities:">
  • ">
  • Deliver Exceptional Customer Service: Provide world-class service to our visitors, ensuring they feel welcomed and comfortable throughout their experience.">
  • Manage Tour Bookings: Coordinate booking allocations for drivers and vehicles, maintain accurate records of bookings and attendance, and ensure seamless coordination with support staff.">
  • Ensure Memorable Experiences: Organize and execute logistical aspects of the tour efficiently, providing insights into various destinations and attractions visited.">
  • Collaborate Effectively: Work closely with booking agents, chauffeurs, and support staff to deliver exceptional results and exceed guest expectations.">
">Requirements:">
  • ">
  • A relevant Certificate III or equivalent qualification in tourism or a related field.">
  • At least one year of relevant work experience in a guiding or customer-facing role.">
  • Strong interpersonal and communication skills, with the ability to adapt to changing situations.">
  • Understanding of health and safety practices and protocols.">
  • Client-focused attitude and a passion for delivering exceptional customer experiences.">
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