Senior Operations Coordinator

1 week ago

Melbourne, Victoria, Australia beBeeWorkforce Full time $80,000 - $105,000
Job Title: Senior Operations CoordinatorJob Description

We are a leading provider of customized Business Process Management (BPM) services.

  • Provide daily, weekly, and monthly reports and other operational dashboards to support business decision-making.
  • Manage shrinkage, schedule adherence, delivery, and resource planning to ensure seamless service delivery.
  • Track outages and assess the impact of such events on our operations.
  • Review Key Performance Indicators (KPIs) and service level projections for the upcoming week.
  • Ensure all necessary efficiency parameters are within target.

Responsibilities also include handling ad-hoc requirements from Operations and other functions, discussing daily/weekly performance with stakeholders, and interacting with clients regarding FTE/delivery targets and other planning assumptions.

Our ideal candidate will have at least 5 years of experience in a contact center, with at least 2 years in a supervisory role within Workforce Management. They should possess functional knowledge of various workforce management tools, a strong understanding of Workforce Management and operational management, and solid knowledge of capacity planning and real-time management.

As a Senior Operations Coordinator, you will contribute to annual planning related to headcount, budget, span ratio, seat utilization, etc. You will be proficient in MS Office Suite, have good knowledge of key contact center metrics, and be able to analyze situations, identify gaps quickly, and take necessary steps to avoid impacts on delivery/service levels.

Required Skills:
  • Excellent analytical, presentation, and communication skills.
  • Experience with WFM tools and in-depth knowledge of their features.
  • Strong proficiency in MS Office Suite.
  • Expertise in WFM tools such as IEX, Genesys, and Liveperson.

This is a challenging opportunity for someone looking to advance their career in Workforce Management.

  • Healthcare Operations Manager

    7 days ago

    Melbourne, Victoria, Australia beBeeCare Coordinator Full time $110,000 - $143,000

    Job Title: Healthcare Operations ManagerClinical care coordinators play a pivotal role in ensuring the needs of residents are met and effectively documented.This position involves managing clinical teams to guarantee resident requirements are fulfilled, overseeing documentation of resident care plans, and coordinating reappraisals. The successful candidate...

  • Operations Coordinator

    1 week ago

    Melbourne, Victoria, Australia Cleanaway Operations Pty Ltd Full time $45,000 - $60,000 per year

    About UsJoin us at Cleanaway and contribute to making a sustainable future possible, together.We transform waste into resources and renewable energy.  When you start to think of waste as a resource, it opens a world of possibilities.As a high growth, ASX listed organisation with over 7500 employees, our goal is to be recognised by our customers as the most...

  • Senior Operations Coordinator

    1 week ago

    Melbourne, Victoria, Australia beBeeLeadership Full time $90,000 - $120,000

    Job Opportunity: Senior Operations CoordinatorJob Description:We are seeking a highly skilled and experienced Senior Operations Coordinator to lead and support our Residence Manager and business. The successful candidate will play a crucial role in driving effective operations and delivering high-quality care.Key Responsibilities:Liaise with clients,...

  • Senior Operations Coordinator

    1 week ago

    Melbourne, Victoria, Australia beBeeOperations Full time $120,000 - $180,000

    Job Opportunity:The Senior Operations Coordinator will oversee the management of complex projects ensuring timely and budget-friendly delivery.Maintaining responsibility for managing cross-functional teams to deliver high-quality results within agreed-upon timelines.Leading project planning, asset maintenance, and stakeholder engagement activities in...

  • Senior Operations Coordinator

    5 days ago

    Melbourne, Victoria, Australia beBeeOperations Full time $80,000 - $120,000

    Job Description:We are seeking a highly skilled Senior Operations Coordinator to manage daily work for our team and coordinate with local service centers and subcontractors.The successful candidate will be responsible for collecting, analyzing, and allocating daily work for our technicians using key systems. Additionally, they will coordinate the...

  • Senior Business Operations Coordinator

    5 days ago

    Melbourne, Victoria, Australia beBeeExecutive Full time $100,000 - $120,000

    Job Title: Senior Business Operations Coordinator">The role of an Executive Assistant to the Group Retail CEO is to provide high-level executive support in a dynamic and fast-paced environment. The ideal candidate will have proven success in a similar role, with advanced knowledge of MS suite and excellent communication skills.This is a unique opportunity...

  • Senior Freight Coordinator/Warehouse Operator

    2 weeks ago

    Melbourne, Victoria, Australia Seaway Holdings Pty Full time

    Senior Freight Coordinator/Warehouse Operator Join Our Team as a Senior Freight CoordinatorThis is an exciting opportunity to step into a senior role within a great company and a fantastic team.If you are an experienced Freight Coordinator looking to take the next step in your career and play a key role in supporting warehouse and freight operations in a...

  • Senior Operations Coordinator

    1 week ago

    Melbourne, Victoria, Australia beBeeLeadership Full time $135,000 - $160,000

    Job TitleWe are seeking an experienced Senior Operations Coordinator to support our team in overseeing daily activities and ensuring smooth production processes.This is a hands-on position that requires strong organisational skills, attention to detail, and ability to manage competing priorities.The ideal candidate will have 3+ years' experience in a...

  • Senior APAC Operations Coordinator

    1 week ago

    Melbourne, Victoria, Australia beBeeCoordination Full time $137,015 - $163,651

    Job OverviewWe are seeking a skilled Senior APAC Operations Coordinator to join our team. This role will focus on coordinating control systems deployment, project execution, and service activities to ensure reliability, security, and cost efficiency across APAC data centers.Key Responsibilities:Process Work Orders, Change Orders, and Purchase Requests with...

  • Senior Freight Coordinator/Warehouse Operator

    2 weeks ago

    Melbourne, Victoria, Australia Seaway Holdings Pty Full time

    Senior Freight Coordinator/Warehouse Operator Join Our Team as a Senior Freight Coordinator This is an exciting opportunity to step into a senior role within a great company and a fantastic team. If you are an experienced Freight Coordinator looking to take the next step in your career and play a key role in supporting warehouse and freight operations...