Claims Portfolio Specialist

This role offers a unique opportunity to support the Claims portfolio, encompassing marine, crisis management, fine arts and specie, A&H and other Specialty Lines. You will work closely with key stakeholders, drive value and benefit, collaborate with your manager, fellow claims handlers, practice leaders and product underwriters to achieve optimal outcomes for clients and our organization by resolving and settling claims proactively.

• Proactively manage claims in accordance with our Claim Handling Principles.
• Utilize technical skills to manage complex and challenging claims within authority level and specialization.
• Collaborate with Claims Product Manager and Practice Leaders on large and complex losses to achieve optimum file outcome for the client and our organization, identify Large Losses and ensure all steps are taken to achieve the best outcome for the client and our organization (including those claims within authority level).
• Proactively manage expenses through thoughtful expense management and claims best practice.
• Active participant in Quality Review Process.
• Assist Underwriters with policy review and drafting, participate in external marketing and business development activities. Share lessons learned and other identified trends to improve risk assessment and underwriting process.
• Coordinate and manage communication with internal and external stakeholders to ensure the highest level of customer service and transparency.
• Produce internal reporting in support of best practice and reserving guidelines.
• Effectively manage, track and report on portfolio performance.
• Coach less experienced colleagues and be a role model in best practices.

You will report to the Specialty Claims Manager.

• Experience: Solid direct (specialty) claims experience or other lines of commercial insurance.
• Sound knowledge of key product line(s) and regulatory environment.
• Up-to-date appreciation of the technical requirements of the role.
• Proven ability in identifying and analyzing problems, creating good solutions, deploying sound decision-making skills.
• Proven record of knowing what it takes to provide a consistently first-class customer service internally and/or externally.
• Ability to build effective working relationships (internally/externally), establishing credibility amongst a wide and demanding client group.
• First-class report writing skills, ability to develop and present ideas and reasoned arguments clearly and concisely to various audiences.
• Demonstrates excellent communication skills, a confident and articulate presenter to internal/external audiences, exercising appropriate discretion in dealing with people from all levels of the organization.
• Excellent diligence and a meticulous eye for identifying inconsistencies or inaccuracies in data entry or data outputs.
• Able to organize self (and others if applicable) including effective scheduling, prioritization, and time management skills, completing tasks to tight deadlines. Demonstrates a 'can do' attitude.
• Comfortable taking ownership for own work, identifying the need for action (using initiative) whilst working effectively within a team.
• Advanced knowledge of Microsoft Office programs; specifically, Excel (including ability to manage if not write macros), Outlook, Word, PowerPoint.

We offer a comprehensive Total Rewards program designed to take care of what matters most to you, covering the full picture of your health, wellbeing, lifestyle and financial security. It provides competitive compensation and personalized, inclusive benefits that evolve as you do.

We prioritize Sustainability at AXA XL, addressing climate change, valuing nature, and integrating ESG considerations into our internal processes and practices to build resilience from the roots of our business.