EOI Administration Officer

5 days ago


Mudgeeraba, Queensland, Australia Randstad Full time
Administration Officer Role

We are seeking a highly skilled and compassionate Administration Officer to join our dynamic team at Randstad. As a key player in our Healthcare operations, you will be responsible for delivering exceptional customer service and supporting our clients with administrative tasks.

Key Responsibilities:

  • Customer Service: Provide outstanding customer service through various communication channels, ensuring a positive experience for our clients.
  • Enquiry Management: Manage and resolve complex enquiries and complaints, directing them to the appropriate person when necessary.
  • Appointment Management: Manage appointment bookings, cancellations, and rescheduling with accuracy and efficiency.
  • Policy Adherence: Adhere to departmental policies and regulations, ensuring compliance and maintaining high standards.
  • Transaction Support: Assist with transactions, including data entry, banking, and receipting.

Requirements:

  • Customer Service Skills: Excellent customer service skills with a compassionate approach, ensuring a positive experience for our clients.
  • Experience: Previous experience in a high-volume customer service role, with a strong understanding of administrative tasks.
  • Communication Skills: Strong communication skills, with the ability to engage effectively with a diverse range of people.
  • Technical Skills: Proficiency in using multiple information systems and databases, including Microsoft Office and CRM tools.
  • Attention to Detail: High attention to detail and the ability to manage tasks under pressure.
  • Autonomy: Capacity to work autonomously and proactively drive your workload, with training provided for technical questions.

How to Apply:

Please note that this is an expression of interest, and due to the expected high volume of applications, only shortlisted candidates will be contacted directly. If you're interested in similar future opportunities, please click "Apply".

We look forward to receiving your application.

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.



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