
Enterprise Customer Success Specialist
2 weeks ago
This role offers an opportunity to take ownership of customer relationships, driving value realization and ensuring lasting partnerships.
Working with a portfolio of large clients, you will act as a trusted advisor, simplifying complexity and navigating complex cloud, security, and networking landscapes.
This is a chance to make an impact in a growing business with ambitious expansion plans across APAC.
Key responsibilities include:
- High-level engagement with enterprise customers
- True ownership of the post-sales relationship
- Building strong technical acumen with an ability to simplify complexity
- Excellent relationship-building skills
- A consultative approach to drive customer outcomes
Required skills and qualifications:
To succeed in this role, you will need:
- 5+ years in Technical Account Management, Customer Success or similar client-facing roles
- Enterprise software background (ideally in networking, security, cloud, or infrastructure)
- Strong technical skills with an ability to simplify complexity
- Exposure working with networking, firewalls, network security etc.
- Exceptional relationship-building skills
Benefits:
As a valued member of our team, you can expect:
- Flexible work environment based in Sydney or Melbourne
- Competitive salary package
- Commission-based incentives
- Ongoing professional development opportunities
Join us on this exciting journey
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