Enterprise Customer Success Manager

The Customer Success Management team (CSM) is part of Customer Experience, which also includes Renewals, Customer Education, and Support teams.
CSM works with our Enterprise-licensed customers to help them collaborate and innovate with Miro continuously, resulting in high retention and expansion rates.
About the Role Miro is growing its Customer Success team, and we are looking for customer-focused individuals to join us
An Enterprise Customer Success Manager on our Enterprise Team has many responsibilities from onboarding customers and setting them up for success to deepening relationships with our existing customers and increasing the value they get from our services.Your role will impact our customers immensely because you will help them realize their visual collaboration objectives through the use of Miro's platform.
You will understand our customer's needs and proactively help identify ways in which they can interact with Miro to increase their productivity and results.
What you'll do Manage a portfolio of Enterprise customersBecome a Miro product expert and use this knowledge to effectively guide customers towards their desired outcomesEnsure product adoption by onboarding new customers and new teams working closely with the Onboarding Consultants teamIdentify, track, and improve the health status of each of your customersMake sure that customers get maximum value from Miro and give them insight into this through high-touch engagementsDevelop best practices for customer growth/renewal to ensure ongoing customer success, thereby driving customer growth and retentionBe the voice of the customer back into our organizationCollaborate with your sales colleagues on creating accounts' plans and delivering QBRs What you'll need 5+ years experience in Customer Success or other B2B customer facing roles, working with Enterprise customers (5K employees or >250 users)Consistent track record of handling portfolios of 30-50 Enterprise accountsAbility to recognize and maximize business value as well as internal opportunitiesAbility to strategically prioritize your book of businessHave proactive and collaborative mentality and excellent time management skills, ability to handle multiple accounts & assignments simultaneouslyExperience or high curiosity about the SaaS spaceStrong verbal and written communication skillsExcellent listening skills, customer-centric mentality and empathy towards users and customersBe a quick learner and have the ability to work effectively in a constantly evolving scale-up environmentWilling and able to travel abroad regularly What's in it for you Competitive equity packagePrivate health insurance programSalary continuance insurance and Life insurance coverageFree lunches on in-hub days with fully stocked snacks and drinksWellbeing benefit and WFH equipment allowanceAnnual learning and development allowance to grow your skills and careerOpportunity to work for a globally diverse team About Miro Miro is a visual workspace for innovation that enables distributed teams of any size to build the next big thing.
The platform's infinite canvas enables teams to lead engaging workshops and meetings, design products, brainstorm ideas, and more.
Miro, co-headquartered in San Francisco and Amsterdam, serves more than 90M users and 250,000 companies collaborate in the Innovation Workspace.
Miro was founded in 2011 and currently has more than 1,600 employees in 13 hubs around the world.We are a team of dreamers.
We look for individuals who dream big, work hard, and above all stay humble.
Collaboration is at the heart of what we do and through our work together we hope to create a supportive, welcoming, and innovative environment.
We strive to play as a team to win the world and create a better version of ourselves every day.
If this sounds like something that excites you, we want to hear from you
At Miro, we strive to create and foster an environment of belonging and collaboration across cultural differences.
Miro's mission - Empower teams to create the next big thing - is how we think about our product, people, and culture.
We believe that creating big things requires diverse and inclusive teams.
Diversity invites all talent with different demography, identities and styles to step in , and inclusion invites them to step closer together.
Every day, we are working to build a more diverse Miro, cultivate a sense of belonging for future and current Mironeers around the world, and foster an environment where everyone can collaborate and embrace differences.
Apply for Enterprise Customer Success Manager First Name Last Name Resume/CV Resume/CV Attach File types: pdf, doc, docx, txt, rtfFile size: max 2MBCover LetterAttach File types: pdf, doc, docx, txt, rtfFile size: max 2MBLinkedIn ProfileWebsite (please include password if necessary)Will you now or in the future require visa sponsorship for employment with Miro?
What is it about Miro that makes you interested in joining the team?
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Max 900 characters allowed.By submitting my application I agree that my data is being stored and processed._JobIDA 30-min interview to discuss your relevant skills, perspective on resilience, experience, and what motivates you to join Miro.
02.
Hiring Manager The hiring manager will meet to discuss your experience and fit for the role by assessing whether you align with the Miro Mindset (Curiosity, Drive, Resilience, Empathy, Cognitive Agility & Accountability).
This interview usually takes 90-120 minutes.
03.
Skill Assesment An interactive presentation to see your skills in action, based around a particular case study or business problem.
04.
Meet the Team Here you will meet cross-functional stakeholders, and we will ask evidence-based questions to evaluate how well you align with the role and Miro's values and culture.Meet a member of the leadership team to discuss Miro's company values and share your vision for success at Miro.