
Night Service Coordinator
1 day ago
The role of an Overnight Operations Manager is a key position within any hotel's night shift operations. This individual is responsible for ensuring that all guest services are delivered to the highest standards, even during late hours.
This involves managing and leading overnight teams, including front desk agents and security personnel, to ensure effective performance and adherence to hotel standards. Additionally, this person will be responsible for performing and verifying the accuracy of Night Audit functions, reconciling accounts and transactions, and conducting IHG One Rewards audits.
An Overnight Operations Manager must possess excellent communication, problem-solving, and interpersonal skills. They should also be able to work in a fast-paced environment, prioritize tasks effectively, and maintain a safe working space for guests and staff. Experience working with Hotel PMS systems, such as Opera PMS, RMS, or HotelKey, is highly regarded.
Requirements include a minimum of 2 years' experience in a similar role, computer literacy, fluency in English (spoken and written), and physical and mental suitability for working long hours, including occasional heavy lifting. Availability over weekends and public holidays is also required.
- Responsibilities:
- Manage overnight services and team members
- Lead front desk agents and security personnel
- Perform Night Audit and reconcile accounts
- Conduct IHG One Rewards audits
- Maintain a safe working environment
- Skills and Qualifications:
- Excellent communication and problem-solving skills
- Ability to work in a fast-paced environment
- Computer literacy and experience with Hotel PMS systems
- Fluency in English and additional languages advantageous
- Physical and mental suitability for long hours
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