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Night Support Services Professional
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We are seeking a warm and professional Night Auditor to provide exceptional customer service to our guests throughout the night. This role requires attention to detail, excellent communication skills, and the ability to work independently in a fast-paced environment.
Key Responsibilities- Handle guest check-ins and inquiries, providing a seamless experience after hours.
- Perform nightly reconciliations, financial reporting, and generate occupancy and revenue reports.
- Manage emails, phone calls, and urgent requests while supporting early-morning event setups.
- Monitor and restock supplies for minibars, breakfast service, and bar fridges as needed.
- Log and communicate maintenance issues, stock levels, and provide clear handover notes for day staff.
- Prior experience in front office or reception roles is highly regarded.
- Availability to work a rotating roster of overnight shifts from 11:00 PM to 7:00 AM is essential.
- Familiarity with Property Management Systems (PMS) is preferred, or strong general computer skills.
