Business Development Manager

1 week ago

Mackay Regional, Australia BE Offices Full time
About the Role

We are seeking a highly skilled and experienced Business Development Manager to join our team at BE Offices. As a key member of our management team, you will be responsible for the day-to-day running of our Victoria Business Centre.

Key Responsibilities
  • Assist in the management of the business centre, ensuring seamless operations and exceptional customer service.
  • Manage the centre in the absence of the Centre Manager, overseeing all aspects of the role.
  • Carry out billing for all clients, logging invoices and charges on our in-house system Centre Charge.
  • Process catering orders and meeting room requests made by clients, ensuring prompt and timely responses.
  • Deal with customer requests, liaising with relevant staff to ensure all queries are responded to within procedural deadlines.
  • Book chargeable services for clients, such as couriers and taxis, and issue and ensure receipt of swipe cards, keys, furniture, etc.
  • Create and issue welcome packs for new clients, ensuring all meeting rooms, including the management office and vacant offices, are tidy, safe, and welcoming.
  • Conduct viewings of the Business Centre to the required standard, manage outgoing post, and provide cover for the reception as needed.
  • Carry out administrative and clerical duties for clients, including filing, archiving, photocopying, collating, laminating, faxing, preparation of mailings, word processing of letters, data entry, and preparation of reports and other information.
Role-Related Development
  • Understand the principles of Health and Safety and Security procedures.
  • Undertake project work as required, carrying out research for the Centre Manager as needed.
  • Audit vacant offices and produce inventories for offices and keys.
  • Communicate maintenance requests via job sheets to the Maintenance Officer.
  • Support our Service Success Chain.
  • Develop local area and basic product knowledge.
  • Attend training to develop relevant knowledge and skills.
  • Participate in training and development to help you progress not only in the company but as a person too.
Personal Specification

Qualification and Education
GCSE's or above in a Business-related area – Essential
HND or above – Desirable

Experience
3 years plus customer-facing work – Essential
Experience of working in a SME/small team – Desirable
6 months in a similar role – Desirable

Skills and Abilities
Proficient in Word and Outlook – Essential
Excellent telephone communication skills – Essential
Face-to-Face customer service skills – Essential
Experience of working with minimum supervision – Desirable
Front of house management skills – Desirable

Work Requirements
Full-time position working business hours Monday to Friday – Essential
Occasional irregular hours if required to meet business needs – Essential
Flexibility to travel across to other sites if required – Essential

Company Benefits

Annual Leave · 20 days holiday (for your first year of employment) plus bank holidays
· Paid day off for your Birthday
· Buy and sell up to 3 days' holiday* or carry up to 3 days unused annual leave to the subsequent year

Benefit Schemes · Healthcare (plus partners/dependants)
· Dental Care
· Life Assurance
· Pension
· Corporate Eye Care
· Season Ticket Loan
· Loyalty of Service Rewards
· Cycle to work scheme
· Quit smoking reward and recognition scheme
· Access to our onsite Gym
· New starter lunch voucher

Other · Quarterly socials paid for by the company*
· Up to 3 days paid leave per year to support a local charity of your choice*

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