Customer Service Team Lead Opportunity

2 weeks ago

Melbourne, Victoria, Australia beBeeLeadership Full time $70,000 - $75,000
Customer Service Team Leader

A challenging and rewarding opportunity to lead a high-performing customer service team is available. As a Customer Service Team Leader, you will play a key role in driving customer satisfaction and loyalty.

About the Role:

You will work closely with the Operations Manager to manage day-to-day operations, communicate with customers, contractors, and clients, and resolve complex issues.

Key Responsibilities:

  • Lead a team of customer service representatives and provide guidance and support when needed.
  • Manage customer relationships, respond to queries, and resolve complaints.
  • Collaborate with the Operations Manager to develop and implement strategies to improve customer satisfaction.
  • Ensure accurate data entry, record keeping, and IT skills are maintained.
  • Develop and maintain effective communication channels with stakeholders.

Requirements:

  • Proven experience in a team lead role or equivalent, preferably in a customer-facing environment.
  • Excellent verbal and written communication skills, with the ability to build strong relationships with customers, contractors, and clients.
  • Strong leadership and mentoring skills, with the ability to motivate and support junior staff.
  • Ability to work efficiently, prioritize tasks, and meet deadlines.

Benefits:

  • A competitive salary package.
  • A hybrid work arrangement, allowing you to balance office time with remote work.
  • A fun and social work environment, where you can build meaningful relationships with your colleagues.

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