Customer Support Advocate

3 days ago


Sydney, New South Wales, Australia Funraisin Full time

We are seeking a Customer Support Advocate to join our global solutions team. In this role, you will be responsible for providing timely and accurate support to client queries, assisting with onboarding new clients to the Funraisin product, and identifying recurring sticking points or areas where new clients need assistance in their first-time setup.

The ideal candidate will have great time management, excellent communication skills, and be proactive in updating team members on the status of their workload. They will also possess a keen design eye for the visual display of content on websites and be confident in using page builders to set up great-looking web pages.

Key responsibilities include:

  • Identify solutions to client requests and issues
  • Conduct initial investigation of any issues flagged & work with the wider team where required to fully understand the issue or task in order to provide the optimal solution
  • Effectively communicate with clients via multiple channels such as email, phone, and support ticketing software to quickly get a comprehensive understanding of their question/issue and provide timely updates on progress to a solution


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