Business Solutions Advocate

4 days ago


Sydney, New South Wales, Australia Tyro Payments Full time
Job Summary

Tyro Payments is seeking a Business Solutions Advocate to join our dynamic customer support team. As a key member of our team, you will play a critical role in delivering exceptional customer experiences, driving customer satisfaction, and supporting business growth.

About the Role

The successful candidate will have a strong passion for delivering exceptional customer service, with the ability to build strong relationships with customers and internal stakeholders. They will also possess excellent communication and problem-solving skills, with the ability to effectively manage multiple priorities and work in a fast-paced environment.

Key Responsibilities
  • Provide exceptional customer service, responding to customer inquiries and resolving technical issues in a timely and professional manner.
  • Work closely with cross-functional teams to share feedback and drive continuous improvement, enhancing both internal processes and the customer experience.
  • Participate in training programs to develop skills and knowledge, with a focus on continuous learning and professional development.
Requirements
  • Call centre experience (inbound or outbound) with a proven track record of delivering exceptional customer service.
  • Strong problem-solving skills, with the ability to analyze complex technical issues and provide creative solutions.
  • Excellent time management skills, with the ability to prioritize tasks and meet deadlines.


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