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Customer Experience Advocate

1 week ago

Sydney, New South Wales, Australia Tecala Group Full time

We're a vibrant and growing company at Tecala Group, and we're excited to welcome a Customer Experience Advocate to our team as a Support Engineer. In this role, you'll be responsible for delivering exceptional customer experiences by providing timely and effective technical assistance.

You'll engage directly with customers to understand their technical needs and resolve issues promptly and professionally. Your primary focus will be on our private cloud offerings and managed services, leveraging your expertise in Microsoft, VMware, and Citrix-based solutions.

We believe in creating a workplace that's inclusive, diverse, and empowering. Our employees enjoy access to ongoing learning and development opportunities, career pathways, and a rewards program that recognizes their contributions.

Main Responsibilities:

  • Deliver world-class customer experiences through proactive support
  • Resolve technical issues efficiently and effectively
  • Develop and maintain strong relationships with clients and colleagues
  • Collaborate with internal teams to achieve business objectives

Essential Skills and Qualifications:

  • Proven experience working in customer-facing roles
  • Excellent communication, interpersonal, and analytical skills
  • Minimum 1-2 years' experience supporting Cloud technologies
  • Familiarity with ITIL processes and certifications a plus],