Psychosocial Case Manager

6 days ago

Darwin city centre, Northern Territory, Australia MA MISSION AUSTRALIA Full time
About the Role

Mission Australia is seeking a highly skilled and compassionate Psychosocial Case Manager to join our team in Darwin, NT. As a key member of our Psychosocial Services team, you will play a vital role in providing life-changing support to individuals with complex mental health challenges.

Key Responsibilities
  • Provide psychosocial support to individuals accepted as NDIS eligible until their individually funded package is in place.
  • Maintain a comprehensive understanding of family networks, local languages, and interpreting services to effectively communicate with individuals who do not speak English as their first language.
  • Collaborate with participants to develop individualized, culturally appropriate recovery plans, including referrals to supplementary support services.
  • Assist participants in transitioning out of the service into independence or other appropriate services.
  • Manage an allocated caseload, fostering strong internal relationships with participants and staff to enhance service effectiveness and outcomes.
  • Build and maintain strong relationships with key external stakeholders in remote communities to support the referral and engagement of participants.
  • Conduct promotional activities with program participants in both remote and broader communities.
  • Create and maintain electronic participant files in accordance with Mission Australia policies, NT PHN program guidelines, and contractual requirements.
  • Support participants in their transition to the NDIS, including documenting supporting evidence, making external referrals, drafting support letters, coordinating with service providers, scheduling appointments, and advocating on their behalf.
  • Perform a range of administrative tasks to ensure the efficient operation of the service.
Requirements for Success
  • Minimum Certificate IV qualifications in Mental Health or equivalent with previous experience working in the mental health sector.
  • Strong understanding of Aboriginal and Torres Strait Islander cultures and communities – previous experience working within remote or regional groups.
  • Ability to travel to remote communities on a regular basis, involving overnight stays.
  • A sound understanding of the National Disability Insurance Scheme (NDIS) access process.
  • A demonstrated person-centered, recovery-focused, strength-based approach to participants' care, based on a sound understanding of mental health and illness.
  • Highly developed verbal and written communication skills.
  • Experience in developing and/or facilitating one-on-one and group activities.
  • Current unrestricted Australian drivers' licence.
  • A valid NT Working with Children Check (OCHRE Card).
Our Culture

Mission Australia is committed to creating a diverse and inclusive working environment. We actively support and encourage people of all backgrounds; gender, age, ethnicity, race, cultural background, disability, religion, and sexual orientation to submit an application and aim to ensure that the recruitment and employee experience is as accessible and inclusive as possible.

Benefits
  • Rewarding work – every day you know you're making a real difference.
  • Not-for-profit salary packaging, reducing your tax.
  • Free external, confidential counselling and access to chaplaincy support.
  • Volunteering opportunities.
  • Extra leave available including an additional public holiday, additional annual leave day on your work anniversary and the opportunity to purchase further annual leave.

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