Service Coordinator

3 days ago

Townsville, Queensland, Australia beBeeScheduler Full time $64,999 - $84,999

Job Overview

We are seeking a detail-oriented Service Coordinator to join our team. In this key role, you will coordinate schedules, manage customer communications, and support service operations to ensure a seamless experience for both internal teams and valued customers.

Key Responsibilities

  • Plan, coordinate, and schedule all Planned Maintenance activities monthly, allocating work to resources and prioritizing safety, compliance, and customer requests.
  • Communicate with customers and stakeholders by providing ETAs, attendance details, and managing rescheduling or absenteeism promptly.
  • Monitor technician progress, ensure accurate and complete data in ServiceMax, manage revisits, and drive backlog reduction by scheduling recovery work.
  • Collaborate with Field and State Service Managers to review technician and subcontractor performance, identify training needs, and document non-standard events.
  • Support interdepartmental communication between Service, Sales, and Technical Support, handle related administrative duties, and prepare maintenance reports as required.

Requirements

  • Experience in administration or scheduling of a field-based workforce.
  • Experience in a customer service or dispatch/scheduling environment.
  • Strong administrative and coordination skills.
  • Advanced computer literacy, ideally with service software (e.g., ServiceMax).
  • Excellent communication and customer etiquette.
  • Ability to work under pressure and manage competing priorities.
  • Strong attention to detail and time management skills.
  • Comfortable working in a fast-paced, high-interaction team environment.

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