Service Coordinator

1 week ago

Townsville, Queensland, Australia dormakaba Australia & New Zealand Full time
Overview

We're after a Service Coordinator/Scheduler who's organised, proactive, and ready to keep our technicians and customers connected.

Drive efficiency by planning and coordinating Reactive Service Calls (breakdowns), Quoted Works, Planned Maintenance, and Installation jobs (field service works) – keeping technicians productive and customers satisfied as we meet their Service Level Agreements.

Key Responsibilities
  • Coordinate Reactive service calls (breakdowns), Quoted Works, Planned Maintenance, and Installations – keeping schedules, technicians, and communications on track
  • Maximise technician productivity through proactive planning and scheduling
  • Monitor technician progress and update ServiceMax (our software system), and customer portals – manage revisits and reduce backlog through recovery scheduling
  • Support customers with clear communication and timely updates
  • Connect Service, Sales, and Technical Support teams – streamline admin tasks and prepare reports
  • Manage travel for our technicians when required so they may complete out of town work
  • Review the "on-call" roster for technicians, ensuring coverage 24/7 and close out all call-outs to be ready for invoicing within 24 hours of the call-out
  • Manage technician inventory: maintain stock levels, source non-stock items, and handle ordering and distribution to branches and contractor network
  • Collaborate with Service Managers to track performance, identify training opportunities, and document non-standard events
Skills

The ideal candidate will have experience working with scheduling of a field-based workforce. You will be looking for job security and career longevity and possess the following skills:

  • Experience in a customer service or dispatch/scheduling environment
  • Strong administrative and coordination skills
  • Advanced computer literacy, ideally with service software (e.g., ServiceMax)
  • Excellent communication and customer etiquette
  • Ability to work under pressure and manage competing priorities
  • Strong attention to detail and time management skills
  • Comfortable working in a fast-paced, high-interaction team environment
What you can trust in: A fulfilling workplace

Join an Industry Leader on a Global landscape. Not only are we one of the best at what we do in Australia and New Zealand, but also the world

  • Access to discounted Health Insurance.
  • Peer to Peer Recognition via our 'AAA' Nominations and awards
  • Wellbeing Committee with pillars focusing on Mental Health, Community Engagement, Diversity & Inclusion, Social & Amenities.
  • Empowering Wellness: Every Employee has access to a WhereFit membership, accessing discounts for Gym memberships, apparel and more

If you are looking for a role and workplace that matches your ambitions, we want to hear from you

To learn more about us and what we do, visit our website: https://www.dormakaba.com/au-en

dormakaba is an equal opportunity employer that is committed to diversity and inclusion. We take affirmative action to ensure equal opportunity for all applicants without regard to age, race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.


#J-18808-Ljbffr

  • Service Coordinator

    1 week ago

    Townsville, Queensland, Australia beBeeScheduler Full time $65,000 - $85,000

    Job Title: Service CoordinatorKey Responsibilities include coordinating schedules, managing customer communications, and supporting service operations.This role requires a proactive and highly organized individual who can ensure a seamless experience for both internal teams and valued customers.The ideal candidate will possess strong administrative and...

  • Service Coordinator

    1 week ago

    Townsville, Queensland, Australia beBeeScheduler Full time $64,999 - $84,999

    Job OverviewWe are seeking a detail-oriented Service Coordinator to join our team. In this key role, you will coordinate schedules, manage customer communications, and support service operations to ensure a seamless experience for both internal teams and valued customers.Key ResponsibilitiesPlan, coordinate, and schedule all Planned Maintenance activities...

  • Service Coordinator

    1 week ago

    Townsville, Queensland, Australia Dormakaba Australia & New Zealand Full time

    OverviewWe're after a Service Coordinator/Scheduler who's organised, proactive, and ready to keep our technicians and customers connected.Drive efficiency by planning and coordinating Reactive Service Calls (breakdowns), Quoted Works, Planned Maintenance, and Installation jobs (field service works) – keeping technicians productive and customers satisfied...

  • Service Coordinator

    7 days ago

    Townsville, Queensland, Australia Dormakaba Australia & New Zealand Full time

    OverviewWe're after a Service Coordinator/Scheduler who's organised, proactive, and ready to keep our technicians and customers connected.Drive efficiency by planning and coordinating Reactive Service Calls (breakdowns), Quoted Works, Planned Maintenance, and Installation jobs (field service works) – keeping technicians productive and customers satisfied...

  • Service Coordinator

    2 weeks ago

    Townsville, Queensland, Australia dormakaba Australia & New Zealand Full time

    OverviewWe're after a Service Coordinator/Scheduler who's organised, proactive, and ready to keep our technicians and customers connected.Drive efficiency by planning and coordinating Reactive Service Calls (breakdowns), Quoted Works, Planned Maintenance, and Installation jobs (field service works) – keeping technicians productive and customers satisfied...

  • Service Coordinator

    1 week ago

    Townsville, Queensland, Australia Dormakaba Australia & New Zealand Full time

    OverviewWe're after a Service Coordinator/Scheduler who's organised, proactive, and ready to keep our technicians and customers connected.Drive efficiency by planning and coordinating Reactive Service Calls (breakdowns), Quoted Works, Planned Maintenance, and Installation jobs (field service works) – keeping technicians productive and customers satisfied...

  • Animal Services Coordinator

    7 days ago

    Townsville, Queensland, Australia beBeeAnimalCareManager Full time $60,000 - $90,000

    About UsAbout the Role:To develop and maintain positive relationships with stakeholders, focusing on animal welfare in the Townsville region. The role involves working closely with departments and teams to ensure smooth operations, particularly around animal movements and capacity to care.The successful candidate will oversee animal care services, ensuring...

  • Mental Health Service Coordinator

    7 days ago

    Townsville, Queensland, Australia beBeeMentalHealth Full time $60,000 - $84,000

    Job Role OverviewThe primary function of the Mental Health Support Officer is to deliver psychosocial support and promote mental health, wellbeing and safety amongst adults in correctional centres.Key Responsibilities:Triage welfare support requests to enhance mental health and wellbeing.Collaborate with multidisciplinary teams to deliver mental health...

  • Service Delivery Coordinator

    4 days ago

    Townsville, Queensland, Australia North Queensland Combined Women's Services Incorporated Full time $70,000 - $120,000 per year

    About the roleJoin a Leading Community Service Making a Difference in TownsvilleThe Women's Centre is a long-established, well-known, and rapidly expanding community service that has been advocating against gender-based violence for over 40 years. As our service continues to grow, we are seeking a Service Delivery Coordinator to join our leadership...

  • Frontline Service Coordinator

    1 week ago

    Townsville, Queensland, Australia beBeeCoordinating Full time $2,950 - $3,280

    Job Title: Frontline Service Coordinator">Job Description:  This role provides a timely and efficient appointment booking service for all patients, supporting clinicians to maximise the use of available time. It ensures patient access to Oral Health's standard range of services in accordance with established guidelines.  Key Responsibilities...