Service Coordinator

3 days ago

Townsville, Queensland, Australia beBeeScheduler Full time $65,000 - $85,000

Job Title: Service Coordinator

Key Responsibilities include coordinating schedules, managing customer communications, and supporting service operations.

This role requires a proactive and highly organized individual who can ensure a seamless experience for both internal teams and valued customers.

The ideal candidate will possess strong administrative and coordination skills, advanced computer literacy, and excellent communication and customer etiquette.

Responsibilities include planning, coordinating, and scheduling all Planned Maintenance activities monthly, allocating work to resources, prioritizing safety, compliance, and customer requests.

Also responsible for communicating with customers and stakeholders by providing ETAs, attendance details, and managing rescheduling or absenteeism promptly. Additionally, monitor technician progress, ensure accurate and complete data in ServiceMax, manage revisits, and drive backlog reduction by scheduling recovery work.

Collaboration with Field and State Service Managers is also required to review technician and subcontractor performance, identify training needs, and document non-standard events.

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