Service Coordinator
2 weeks ago
OverviewWe're after a Service Coordinator/Scheduler who's organised, proactive, and ready to keep our technicians and customers connected.Drive efficiency by planning and coordinating Reactive Service Calls (breakdowns), Quoted Works, Planned Maintenance, and Installation jobs (field service works) – keeping technicians productive and customers satisfied as we meet their Service Level Agreements.Key ResponsibilitiesCoordinate Reactive service calls (breakdowns), Quoted Works, Planned Maintenance, and Installations – keeping schedules, technicians, and communications on trackMaximise technician productivity through proactive planning and schedulingMonitor technician progress and update ServiceMax (our software system), and customer portals – manage revisits and reduce backlog through recovery schedulingSupport customers with clear communication and timely updatesConnect Service, Sales, and Technical Support teams – streamline admin tasks and prepare reportsManage travel for our technicians when required so they may complete out of town workReview the "on-call" roster for technicians, ensuring coverage 24/7 and close out all call-outs to be ready for invoicing within 24 hours of the call-outManage technician inventory: maintain stock levels, source non-stock items, and handle ordering and distribution to branches and contractor networkCollaborate with Service Managers to track performance, identify training opportunities, and document non-standard eventsSkillsThe ideal candidate will have experience working with scheduling of a field-based workforce.
You will be looking for job security and career longevity and possess the following skills:Experience in a customer service or dispatch/scheduling environmentStrong administrative and coordination skillsAdvanced computer literacy, ideally with service software (e.g., ServiceMax)Excellent communication and customer etiquetteAbility to work under pressure and manage competing prioritiesStrong attention to detail and time management skillsComfortable working in a fast-paced, high-interaction team environmentWhat you can trust in: A fulfilling workplaceJoin an Industry Leader on a Global landscape.
Not only are we one of the best at what we do in Australia and New Zealand, but also the world
Access to discounted Health Insurance.Peer to Peer Recognition via our 'AAA' Nominations and awardsWellbeing Committee with pillars focusing on Mental Health, Community Engagement, Diversity & Inclusion, Social & Amenities.Empowering Wellness: Every Employee has access to a WhereFit membership, accessing discounts for Gym memberships, apparel and more
If you are looking for a role and workplace that matches your ambitions, we want to hear from you
To learn more about us and what we do, visit our website: is an equal opportunity employer that is committed to diversity and inclusion.
We take affirmative action to ensure equal opportunity for all applicants without regard to age, race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.
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