Customer Insights Research Manager

4 days ago


Sydney, New South Wales, Australia Woolworths Full time
Customer Insights Research Manager

We are seeking an experienced Customer Insights Research Manager to join our team at Woolworths Group. As a key member of our Customer Insights team, you will be responsible for leading the end-to-end execution of research projects, driving customer-first culture, and communicating insights to the business to drive action.

Key Responsibilities:
  • Lead the execution of customer research projects, focusing on agile approaches and methodologies.
  • Implement innovative ways of working to improve research efficiencies and effectiveness, leveraging AI tools and connecting customer insights with other available data sets.
  • Partner with stakeholders across the business to build understanding of research metrics and embed actionable insights into decision-making.
Requirements:
  • 7+ years of experience in customer insights or market research, with a strong background in both quantitative and qualitative research.
  • Bachelor's degree in Marketing, Business, or an analytical field.
  • Hands-on experience with Q software and Qualtrics, with a proven track record of transforming customer data into actionable insights.
  • Exceptional stakeholder engagement and project management skills, with the ability to multitask and prioritize.
What We Offer:
  • A dynamic and inclusive work environment, with opportunities for growth and development.
  • A competitive salary and benefits package, including a range of programs to support your wellbeing.
  • The chance to work with a global business, with endless career possibilities and exposure to a vast and exciting business network.

We are committed to creating a workplace where everyone feels valued, respected, and empowered to reach their full potential. If you are passionate about customer insights and want to make a meaningful impact, we encourage you to apply.



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