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Customer Insights
2 months ago
We are a leading property group, managing $35 billion worth of assets across Australia. Our focus is on delivering exceptional experiences for our customers, while driving sustainable returns from our investments.
The RoleWe are seeking a Customer Insights & Data Manager to join our Office Marketing & Customer team. In this critical role, you will be responsible for building a comprehensive understanding of our customers across all segments, ensuring that customer-centricity is at the heart of our decision-making.
Key Responsibilities- Champion customer-centricity by creating actionable insights to inform strategy and enhance the customer experience.
- Use data to develop and implement customer-focused initiatives, leveraging technology to drive business outcomes.
- Build customer insights and research frameworks, developing customer reports and dashboards for data visualization and analysis.
- Assist in creating communications programs that are informed by customer insights, setting up tracking tools to ensure key metrics are achieved.
- Relevant experience in data-led insights, research methodologies, and data visualization.
- Proven ability to interpret data to create actionable customer insights.
- Proactive and collaborative mindset, with a customer-centric approach.
- Proficiency in using digital tools and CRM systems.
- Flexible working arrangements and generous leave options.
- Market-leading parental leave benefits, including 22 weeks paid leave for either carer and childcare allowance.
- Diverse and challenging career opportunities, supported by our dedicated Learning & Development Team.
- Comprehensive wellbeing programs and market-leading policies and support tailored to diverse needs.
- Recognition through nomination awards and participation in our Employee Referral Program.
We are committed to creating an inclusive workplace culture, embracing people with diverse perspectives, skills, and backgrounds. We welcome applications from First Nations candidates, members of the LGBTQIA+ community, people living with disability, and people of diverse ages, cultures, and backgrounds.
