Key Customer Support Specialist
1 week ago
Your role as a key customer support specialist plays a crucial part in delivering exceptional instrument service and support to our customers.
You will serve as the primary point of contact for customers requiring repair of an instrument, working closely with Field Service Engineers to ensure timely scheduling, job completion, and billing. Your responsibilities will span the entire process from initial request to final resolution.
To achieve this goal, you must effectively manage service jobs, meeting all critical measures for delivering a great customer experience. This includes:
- Acting as the main interface between the customer and the Service team.
- Responding to customer inquiries via telephone and Salesforce.
- Meeting performance metrics on average speed of response and first call resolution.
- Dispatching Service Orders to engineers, scheduling and confirming bookings.
- Liaising between customer and engineer, keeping both informed of any changes to job bookings.
- Ensuring service levels for customers are met, proactively addressing potential non-compliance issues.
- Daily invoicing to close jobs and generate revenue.
- Investigating and resolving credits for disputed invoices.
- Performing general administrative tasks to support the service team.
As a key member of our service team, you will have the opportunity to contribute to our dynamic, fast-paced environment that values collaboration, process improvement, and success.
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Key Customer Experience Specialist
1 week ago
Melbourne, Victoria, Australia beBeeCustomer Full time $45,000 - $60,000As a Key Customer Experience Specialist, you'll play a vital role in delivering exceptional customer experiences. We're passionate about serving fresh, fast and healthy food to our customers.Key Responsibilities:Provide outstanding customer service and respond to customer inquiriesPrepare and cook menu items, ensuring quality and presentation meet our high...
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Key Account Support Specialist
1 week ago
Melbourne, Victoria, Australia beBeeSupport Full time $110,000 - $126,000Key Account Support SpecialistThe role entails providing exceptional customer service to clients in APAC, overseeing interactions with regional teams and ensuring timely resolution of support requests within agreed service level agreements (SLAs). Key responsibilities include managing critical incidents, maintaining stakeholder updates, owning customer...
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Key Supporter Specialist
2 days ago
Melbourne, Victoria, Australia Launch Housing Full timeOverviewJoin to apply for the Key Supporter Specialist role at Launch HousingA$113,405.80/yr is the base pay range provided by Launch Housing; your actual pay will be based on your skills and experience — talk with your recruiter to learn more.Why join Launch HousingLaunch Housing is an independent Melbourne based community organisation passionately...
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Key Supporter Specialist
2 days ago
Melbourne, Victoria, Australia Launch Housing Full timeOverviewJoin to apply for the Key Supporter Specialist role at Launch HousingA$113,405.80/yr is the base pay range provided by Launch Housing; your actual pay will be based on your skills and experience — talk with your recruiter to learn more.Why join Launch HousingLaunch Housing is an independent Melbourne based community organisation passionately...
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Customer Support Specialist
6 days ago
Melbourne, Victoria, Australia beBeeCustomerSupport Full time $50,000 - $65,000**Customer Support Specialist Role**About the Opportunity:We are seeking a skilled Customer Support Specialist to join our team. As a key member of our organization, you will play a vital role in delivering exceptional customer service and support.Job Summary:The primary responsibility of this position is to provide timely and effective customer support...
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Customer Support Specialist
1 week ago
Melbourne, Victoria, Australia beBeeCustomerSupport Full time $100,000 - $130,000Customer Support SpecialistWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Support Specialist. As a key member of our support team, you will be responsible for providing exceptional service to our customers, ensuring their issues are resolved in a timely and professional manner.About the Role:This is an...
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Key Supporter Specialist
2 weeks ago
Melbourne, Victoria, Australia Launch Housing Full timeOverviewLaunch Housing is an independent Melbourne based community organisation passionately committed to ending homelessness. From providing high quality housing and an innovative range of support, education and employment services, we bring solutions to homelessness under one roof for thousands at risk of, or experiencing the crisis and trauma of...
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Key Supporter Specialist
2 weeks ago
Melbourne, Victoria, Australia Launch Housing Full timeOverviewLaunch Housing is an independent Melbourne based community organisation passionately committed to ending homelessness. From providing high quality housing and an innovative range of support, education and employment services, we bring solutions to homelessness under one roof for thousands at risk of, or experiencing the crisis and trauma of...
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Customer Support Specialist
6 days ago
Melbourne, Victoria, Australia beBeeCustomer Full time $74Job Title: Customer Support SpecialistAbout the RoleThis is an exciting opportunity to join our Customer Service team as a Customer Support Specialist. As a key member of our front-line support team, you will be responsible for providing exceptional customer service to our commercial clients.You will handle technical phone and email enquiries, work with our...
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Customer Support Specialist
2 weeks ago
Melbourne, Victoria, Australia The Toro Company Full timeCustomer Support Specialist - Parts page is loaded## Customer Support Specialist - Partslocations: Melbourne, VICtime type: Part timeposted on: Posted 5 Days Agojob requisition id: JR13860**Customer Support Specialist - Parts** to join our dynamic team in Braeside, VIC. As a key player, you'll support our parts equipment customers, including those in...
