Key Supporter Specialist

Launch Housing is an independent Melbourne based community organisation passionately committed to ending homelessness. From providing high quality housing and an innovative range of support, education and employment services, we bring solutions to homelessness under one roof for thousands at risk of, or experiencing the crisis and trauma of homelessness. With over 400 staff working across 16 locations in metropolitan Melbourne, we combine direct action with advocacy, research and innovation to drive widespread change.

Our people are the backbone of our organisation and supporting their wellbeing and professional development is critical to our ability to help our clients and the community. We value lived experience and diversity in our staff, and provide high-quality training & supervision, wellbeing days, access to an Employee Assistance Program and much much more to ensure your career with us is fulfilling.

Don't just walk past homelessness. Join the solution.

Our permanent and fixed-term employee benefits include:

• Contributing to useful and rewarding work and giving something back to the community
• Wellbeing days, ceremonial leave, carers leave and study leave
• Flexible working arrangements
• Purchased leave
• 17.5% leave loading
• 8 weeks' gender neutral paid parental leave after 12 months of service for both the primary and secondary carer
• Training and career growth opportunities across Launch Housing
• A portion of your income can be tax-free by salary packaging your personal expenses
• Additional tax-free salary packaging on dining and accommodation expenses
• Positive, supportive and progressive work environment

Reporting to the Group Manager - Philanthropy & Fundraising, the Key Supporter Specialist is responsible for developing and implementing strategies to build donor loyalty and grow income - particularly through mid-level supporters - through a combination of fundraising and engagement strategies.

This role focuses on building strong, long-term relationships with supporters, ensuring they feel valued and connected to our mission to end homelessness. The role works across a broad range of regular giving, one-off donations, appeals, supporter journeys and donor comms, using creativity and data-driven insights.

This is a permanent full-time opportunity.

• Manage the overall Regular Giving program, finding sustainable growth in income, retention and seeking opportunities to grow an exciting pool of mid-level supporters.
• Project manage our multi-channel fundraising appeals (currently, Festive and Winter Appeals), including managing key relationships with external designers, printers and mail-house.
• Proactively seek ways to increase general donations across Launch Housing, staying abreast of fundraising trends on and offline.
• Support the implementation of a new Bequests program.
• Quickly and creatively establish and trial new ideas in an acquisition/look-a-like program that carefully balances ROI metrics.
• Support the planning and delivery of any donor stewardship events.
• Lead on customer service-related issues, including seeking new ways to surprise and delight key donors.
• Developing donor journeys to strengthen a supporter's relationship and connection with our mission.
• Work with the CRM and process improvements to ensure accurate use of data, data hygiene and PCI compliance.
• Manage key donor communications and publications working across digital and print formats.
• Measure and report on supporter retention.

• Experience working with CRM systems and donor databases, with a commitment to data accuracy, hygiene, and compliance (e.g. PCI standards).
• Demonstrated experience supporting Regular Giving, donor communications, or fundraising campaigns in a not-for-profit or similar environment.
• Experience supporting multi-channel fundraising appeals or donor campaigns, including coordination with external suppliers.
• Strong organisational skills with the ability to manage timelines, competing priorities, and attention to detail.
• Ability to work collaboratively in a purpose-driven team, contributing to a culture of empathy, innovation, and impact.
• Understanding of, or a demonstrated commitment to upholding, Child Safe Standards in the workplace.
• Strong communication and interpersonal skills, with the ability to engage effectively with people from diverse backgrounds.
• Demonstrated commitment to the values of Launch Housing and our mission to end homelessness.

$113,405.80 - $113,405.80 a year

+ Superannuation

+ Additional Wellbeing Leave

+ NFP Salary Packaging (Tax Savings)

For any questions about the opportunity, please contact Billie O'Connor Lloyd on billie.oconnorlloyd@launchhousing.org.au. Applications close on Sunday, 28 September 2025.

To apply for this opportunity, please click on the "Apply for this job" button. Please submit a cover letter addressing the key selection criteria and your CV.

For a copy of the position description please contact us at careers@launchhousing.org.au.

Launch Housing offers a wide range of career opportunities and employs a diverse range of talent. We strongly encourage Aboriginal and Torres Strait Islander persons to applyWe acknowledge, respect and celebrate Aboriginal cultures, languages, connections to Country and heritage, customs and practices. We're committed to support Aboriginal peoples to obtain genuine and fulfilling career with us

Launch Housing is a dog-friendly organisation, which allows dog owners to bring them in some of our sites, please contact the relevant Hiring Manager if you have any questions or concerns prior to your interview.

If you require reasonable adjustments at any stage of the recruitment process, please let us know at careers@launchhousing.org.au.

Launch Housing is committed to being a child safe organisation and has zero tolerance to child abuse. Our hiring process involves rigorous screening of applicants. All of our people including students, contractors and volunteers must hold a valid Working with Children Check and satisfactory criminal history record check.

Launch Housing is an Equal Opportunity employer and supports accessible working arrangements for all. This includes people with a disability, Aboriginal and Torres Strait Islanders, culturally, religiously and linguistically diverse people, young people, older people, women, and people who identify as lesbian, gay, bisexual, transgender, gender diverse, intersex or queer. We acknowledge Lived Experience as a unique expertise and encourage people with a Lived Experience of Homelessness to apply. All applicants must have the right to work in Australia.

Launch Housing is working to become more trauma informed and as a leading employer in the homelessness sector, it is important to let you know that you will hear stories of distress, hardship, trauma, or violence when working with us. We encourage you to reflect on how this may impact you when considering applying for the role.