Customer Support Specialist

6 days ago

Melbourne, Victoria, Australia beBeeCustomer Full time $74

Job Title: Customer Support Specialist

About the Role

This is an exciting opportunity to join our Customer Service team as a Customer Support Specialist. As a key member of our front-line support team, you will be responsible for providing exceptional customer service to our commercial clients.

You will handle technical phone and email enquiries, work with our Omni Channel platform to process inbound inquiries, and liaise with internal stakeholders to achieve desired outcomes.

Maintaining accurate records and documents relating to customer activity is also an essential part of this role. Additionally, you will contribute to continuous improvement initiatives and ensure the prompt resolution of customer enquiries and meeting of team KPIs.

This is a fantastic opportunity to grow and develop with a progressive organisation. If you are bright, personable, and enjoy working with a range of people, then we would like to hear from you.

Key Responsibilities
  • Provide exceptional customer service to our commercial clients
  • Handle technical phone and email enquiries
  • Work with our Omni Channel platform to process inbound inquiries
  • Liaise with internal stakeholders to achieve desired outcomes
  • Maintain accurate records and documents relating to customer activity
  • Contribute to continuous improvement initiatives
  • Ensure the prompt resolution of customer enquiries and meeting of team KPIs
What We Offer

We offer a competitive base salary, free parking onsite, and TRAINING PROVIDED. You will be guided by a strong leadership team and provided with all the tools you need to deliver impeccable support to our customers.

Our culture encourages work / life fulfilment and ongoing learning and development to meet your professional development needs. Salary Packaging is also available, including vehicle novated leasing and other items / expenses.

We are an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. Our commitment to local industry extends to a strong sense of social responsibility.

How to Apply

To be considered for this opportunity, simply apply via this advertisement. Alternatively, visit our careers page for more information on how to apply.

  • Support Worker

    1 week ago

    Melbourne, Victoria, Australia Care Specialist Full time

    Care Specialist is a Disability Service Provider and currently we are looking for a Support Worker around Launching Place, Victoria to work every Saturday for 4 hours. Client is Autistic and just needs Community Participation.**Job Type**: Casual**Salary**: $30.00 - $40.00 per hourSchedule:- Flexible hoursSupplemental pay types:- Penalty...

  • Customer Support Specialist

    2 weeks ago

    Melbourne, Victoria, Australia The Toro Company Full time

    Customer Support Specialist - Parts page is loaded## Customer Support Specialist - Partslocations: Melbourne, VICtime type: Part timeposted on: Posted 5 Days Agojob requisition id: JR13860**Customer Support Specialist - Parts** to join our dynamic team in Braeside, VIC. As a key player, you'll support our parts equipment customers, including those in...

  • Customer Support Specialist

    2 weeks ago

    Melbourne, Victoria, Australia The Toro Company Full time

    Customer Support Specialist - Parts page is loaded Customer Support Specialist - Partslocations: Melbourne, VICtime type: Part timeposted on: Posted 5 Days Agojob requisition id: JR13860 Customer Support Specialist - Parts to join our dynamic team in Braeside, VIC.As a key player, you'll support our parts equipment customers, including those in golf, sports...

  • Customer Support Specialist

    2 weeks ago

    Melbourne, Victoria, Australia The Toro Company Full time

    Customer Support Specialist - Parts page is loaded## Customer Support Specialist - Partslocations: Melbourne, VICtime type: Part timeposted on: Posted 5 Days Agojob requisition id: JR13860**Customer Support Specialist - Parts** to join our dynamic team in Braeside, VIC. As a key player, you'll support our parts equipment customers, including those in...

  • Customer Support Specialist

    1 week ago

    Melbourne, Victoria, Australia The Toro Company Full time

    Customer Support Specialist - Parts page is loaded## Customer Support Specialist - Partslocations: Melbourne, VICtime type: Part timeposted on: Posted 5 Days Agojob requisition id: JR13860**Customer Support Specialist - Parts** to join our dynamic team in Braeside, VIC. As a key player, you'll support our parts equipment customers, including those in golf,...

  • Customer Support Specialist

    6 days ago

    Melbourne, Victoria, Australia beBeeCustomerSupport Full time $50,000 - $65,000

    **Customer Support Specialist Role**About the Opportunity:We are seeking a skilled Customer Support Specialist to join our team. As a key member of our organization, you will play a vital role in delivering exceptional customer service and support.Job Summary:The primary responsibility of this position is to provide timely and effective customer support...

  • Customer Support Specialist

    1 week ago

    Melbourne, Victoria, Australia beBeeCustomerSupport Full time $60,360 - $63,720

    Job DetailsWe are seeking a customer support specialist to join our team. This role involves sharing, uploading and reviewing documents as well as professionally responding to customer inquiries and comments.

  • Customer Support Specialist

    3 days ago

    Melbourne, Victoria, Australia beBeeCustomer Full time $42,300 - $72,300

    Job Title: Customer Support SpecialistWe are seeking a highly motivated and customer-focused individual to fill the role of Customer Support Specialist.Responsibilities:Provide exceptional support to existing business clients through various communication channels.Process returns and claims in a timely and efficient manner.Handle order processing and general...

  • Customer Support Specialist

    2 weeks ago

    Melbourne, Victoria, Australia beBeeCustomerSupport Full time $55,000 - $85,000

    Customer Support SpecialistWe are seeking a highly skilled and customer-focused professional to join our team as a Customer Support Specialist. In this role, you will be the primary point of contact for customers who need assistance with their Xero subscription.About the Job:You will provide exceptional support and advice on how customers use their Xero...

  • Customer Support Specialist

    1 week ago

    Melbourne, Victoria, Australia beBeeCustomerSupport Full time $100,000 - $130,000

    Customer Support SpecialistWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Support Specialist. As a key member of our support team, you will be responsible for providing exceptional service to our customers, ensuring their issues are resolved in a timely and professional manner.About the Role:This is an...