Digital Transformation Project Manager

4 days ago

Sydney, New South Wales, Australia Reacon Group Full time
About the Role

We are seeking a highly skilled and experienced Digital Transformation Project Manager to join our team at Reacon Group. As a Client Delivery Manager, you will be responsible for leading project delivery for Digital Transformation Services (DTS) projects that help our clients deliver exceptional customer experiences, streamline operational efficiency, and ensure readiness for the digital future.

Key Responsibilities
  • Gather and understand the requirements of a DTS project, working closely with the Director, Digital Transformation Services, and the Account Director to construct the Technical Requirements Documentation.
  • Identify deliverables, resourcing needs, and timeframes for the delivery of a successful project, including estimation of the project costs based on hourly rate cards for the itemized services.
  • Communicate the requirements to the Dev Ops team and ensure that they are kept abreast of any changes in scope or deliverables from time to time.
  • Regularly monitor the performance of the Dev Ops team in meeting the deliverables of the DTS project and communicate any delays to the Account Director from time to time.
  • Work closely with the Dev Ops SQA to ensure all deliverables are tested and met.
  • Carry out training and working group sessions with the client to deploy the DTS project in the client environment or off-premises, including working with the Tech Ops team to set up infrastructure and test information security requirements.
  • Review and improve DTS processes and systems for improved efficiencies and assist with the digital processes of other departments.
  • Run daily work-in-progress meetings with the Account Directors and status meetings with the Director, Digital Transformation Services.
Requirements
  • A bachelor's degree in computer science, information technology, computer engineering, or marketing, business, commerce, design, or another closely related discipline.
  • Professional certifications that can help the CDM in better performing their role.
  • A blend between a technology generalist, analytical, and creative person.
  • Successful previous experience as a senior manager of digital transformation services in the marketing or technology sectors, where exposure to sales or client-facing roles will be looked upon favorably.
  • Committed to continuous education through workshops, seminars, and conferences.
  • Demonstrated experience in a client-focused, high-pressure environment meeting tight deadlines and client expectations.
  • Excellent communication and interpersonal skills, with the ability to converse with onshore and offshore Dev Ops and Account Directors to address the client and DTS project needs.
  • Ability to handle a heavy workload, mediating many demands and requests with strong problem-solving drive.
  • Smart, proactive, and a quick learner with organizational agility and strong attention to detail.
  • Be an effective team player.
  • Strong managerial and process management skills.
  • Demonstrated excellent computer skills (especially with Microsoft Excel).
  • Familiarity with digital transformation projections, marketing automations, email, and web campaigns.
  • Knowledge of Jira or other traffic management/project management software.
  • Creativity and design thinking, whereby DTS can think of new ideas and ways to improve the digital experience for their clients' customers.
  • Project management skills that can help in oversight of digital transformation initiatives, such as planning, organizing, and overseeing the various aspects of a digital transformation project.

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