
Expert Crisis Responder
3 days ago
We are seeking highly skilled and experienced professionals to join our dynamic team as Emergency Response Operators. This is a key role within the organization where you will be responsible for providing exceptional customer service, ensuring client safety and well-being in emergency situations.
The ideal candidate will have strong communication skills, computer literacy, and the ability to multitask in a fast-paced environment. You will work closely with emergency services and clients to respond to medical alarm events and inbound calls, requiring a calm manner, attention to detail, and a professional attitude.
This is an award-based role with multiple rosters to suit operational needs and personal preferences. Shifts mainly include 8 and 10 hour days and may involve a combination of day and evening shifts.
About You- Strong customer service background, ideally in a contact centre environment.
- Experience with call centre and/or inbound outbound phone calls.
- Ability to work autonomously and efficiently in a team setting.
- Australian or New Zealand Citizenship or Permanent Resident.
- Passion for helping others, particularly vulnerable members of the community.
What We Offer:
- Opportunities for career progression and development within the organization.
- Supportive team structure with all training provided.
- Working for a global organization that values job stability and employee satisfaction.
- Access to People Matters - an employee discount platform with hundreds of discounts available.
Our Culture
At our organization, we pride ourselves on creating a unique workplace culture that values our employees as much as our clients. We believe in investing in extensive training and development opportunities to help our employees prosper in their roles and beyond.
Our mission is to protect people and assets worldwide, and we strive to create a work environment that is inclusive, supportive, and empowering.
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