Business Analyst
3 hours ago
We are seeking a skilled Business Analyst to join our team and contribute to the enhancement and uplift of our Complaints Management capability. As a Business Analyst, you will play a critical role in ensuring business processes and objectives are translated into a centralized and consistent approach.
Key Responsibilities- Work with business SMEs and stakeholders to map, analyze, and document business policies, systems, standards, processes, and requirements.
- Identify business problems/gaps and elicit business requirements via a range of techniques, including workshops and process mapping.
- Support the uplift and embedment of change pertaining to complaints management, focusing on people, systems, processes, and organizational structure.
To be successful in this role, you will have:
- Tertiary qualifications in Business, Finance, or a related field.
- Experience as a Business Analyst, including business process re-engineering and improvement techniques.
- Demonstrated experience and understanding of Complaints Management and Disputes Resolution, with a sound knowledge of ASIC's RG 271 imperative.
- Experience in Banking and Finance is desirable.
- Excellent verbal and written communication skills, with the ability to collaborate with and influence stakeholders across multiple levels and functions.
- Strong analytical and problem-solving capabilities, with a continuous improvement mindset.
- Excellent time management and organizational skills, with the ability to prioritize and meet deadlines.
We are Australia's most trusted retail bank, with a purpose to feed into the prosperity of our customers and communities, not off it. We are committed to creating a diverse and inclusive workplace, where everyone feels valued and supported.
At Bendigo and Adelaide Bank, we believe that a diverse workforce is central to our success. We actively encourage applications from those who bring diversity of thought to our business and support candidate requests for adjustment to accommodate an illness, injury, or disability to equitably participate in the selection process.
-
Business Operations Analyst
5 days ago
Bendigo, Victoria, Australia EFinancialCareers Ltd. Full timeAbout the Role:We're seeking a skilled Business Analyst to join our team at EFinancialCareers Ltd. as a Business Operations Analyst. This is a 12-month fixed-term opportunity that will focus on enhancing and uplifting our capability in Complaints Management across the Group.Key Responsibilities:Work with business SMEs and stakeholders to map, analyze, and...
-
Business Development Analyst
6 days ago
Bendigo, Victoria, Australia Bendigo And Adelaide Bank Full timeAbout the Role:We are seeking a highly skilled Business Analyst to join our team at Bendigo and Adelaide Bank. As a Business Analyst, you will play a critical role in enhancing and uplifting our Complaints Management capability across the Group.Key Responsibilities:Work with business stakeholders to map, analyze, and document business policies, systems,...
-
Business Operations Analyst
1 week ago
Bendigo, Victoria, Australia EFinancialCareers Ltd. Full timeAbout the Role:We're seeking a skilled Business Analyst to join our team at EFinancialCareers Ltd. as a Business Operations Analyst. This is a 12-month fixed term opportunity to enhance and uplift our capability in Complaints Management across the Group.Key Responsibilities:Work with business SMEs and stakeholders to map, analyze, and document business...
-
Business Development Analyst
6 days ago
Bendigo, Victoria, Australia Bendigo and Adelaide Bank Full timeAbout the RoleWe are seeking a highly skilled Business Analyst to join our team at Bendigo and Adelaide Bank. As a Business Analyst, you will play a critical role in enhancing and uplifting our Complaints Management capability across the Group.Your primary responsibility will be to support the delivery of multiple activities, including:Collaborating with...
-
Business Systems Analyst
1 week ago
Bendigo, Victoria, Australia Bendigo and Adelaide Bank Full timeAbout the RoleWe are seeking a highly skilled Business Analyst to join our team at Bendigo and Adelaide Bank. As a Business Analyst, you will play a critical role in supporting the bank's extensive change program, designed to simplify, modernize, and digitize our operations.Key ResponsibilitiesConduct research and interviews to determine business...
-
Content Systems and Business Analyst
2 days ago
Bendigo, Victoria, Australia Bendigo Health Full timeAbout the RoleWe are seeking a highly skilled Business Analyst to join our team at Bendigo Health. As a Business Analyst, you will play a critical role in evaluating data from stakeholders across the Loddon Mallee region relating to the Safer Together Program.Key ResponsibilitiesConduct research and analyze staff and patient engagement with digital systems,...
-
Bendigo, Victoria, Australia eFinancialCareers Ltd. Full timeAbout the RoleWe are seeking a highly skilled Business Analyst to join our team at eFinancialCareers Ltd. as a Complaints Management Specialist. This is a 12-month fixed term opportunity that will play a critical role in enhancing and uplifting our capability in Complaints Management across the Group.Key Responsibilities:Work with business stakeholders to...
-
Bendigo, Victoria, Australia Bendigo and Adelaide Bank Full timeAbout the RoleWe're enhancing our risk management capabilities, culture, and processes to become a better bank, making informed decisions to grow and develop our offerings for our customers.To achieve this, we'll focus on reducing complexity, telling our story in the market, investing in capability, acting in line with our values, and aligning with our risk...
-
Content Systems and Business Analyst
23 hours ago
Bendigo, Victoria, Australia Bendigo Health Full timeJob OpportunityBendigo Health is seeking a skilled professional to join our team as a Content Systems and Business Analyst.About the RoleThe successful candidate will be responsible for project managing the 2024/2025 inaugural updates to the Victorian Health Incident Management System Minimum Data Set (VHIMS MDS). This will involve working closely with...
-
Content Systems and Business Analyst
23 hours ago
Bendigo, Victoria, Australia Bendigo Health Full timeWork in a dynamic and growing health service that prioritizes teaching and learningThe PositionJob Title: Content Systems and Business AnalystClassification: HS5 + $250.00 over award payment per fortnightSalary per hour (exc. super): $47.00Hours per fortnight: 76.00Employment Status: Fixed Term, Full TimeKey Responsibilities:Evaluate data from stakeholders...
-
Bendigo, Victoria, Australia Bendigo Health Full timeAbout the RoleThe Content Systems and Business Analyst will be responsible for the project management of the inaugural updates to the Victorian Health Incident Management System Minimum Data Set (VHIMS MDS). This role will oversee the required changes of the critical work and guide and support the Loddon Mallee health services throughout the process.Key...
-
Content Systems and Business Analyst
7 days ago
Bendigo, Victoria, Australia Bendigo Health Full timeAbout the RoleThe Content Systems and Business Analyst will be responsible for evaluating data from stakeholders across the Loddon Mallee region relating to the Safer Together Program. This role will require the ability to conduct research and analyze staff and patient engagement with digital systems, processes, and procedures to understand health issues...
-
Content Systems and Business Analyst
3 days ago
Bendigo, Victoria, Australia Bendigo Health Full timeAbout the RoleThe Content Systems and Business Analyst will be responsible for evaluating data from stakeholders across the Loddon Mallee region relating to the Safer Together Program. This role will require the ability to conduct research and analyze staff and patient engagement with digital systems, processes, and procedures to understand health issues...
-
Customer Contact Insights Analyst
3 days ago
Bendigo, Victoria, Australia Bendigo and Adelaide Bank Full timeAbout the RoleWe are seeking a highly skilled Customer Contact Insights Analyst to join our team at Bendigo and Adelaide Bank. As a key member of our Customer Contact division, you will play a critical role in driving business growth and improving customer outcomes.Key ResponsibilitiesReview and analyze contact centre data to identify insights and trends...
-
Customer Contact Insights Analyst
6 days ago
Bendigo, Victoria, Australia Bendigo and Adelaide Bank Full timeAbout the RoleWe are seeking a highly skilled Customer Contact Insights Analyst to join our team at Bendigo and Adelaide Bank. As a key member of our Customer Contact division, you will play a critical role in driving business growth and improving customer outcomes.Key ResponsibilitiesReview and analyze contact centre data to identify insights and trends...
-
Customer Contact Insights Analyst
21 hours ago
Bendigo, Victoria, Australia Bendigo & Adelaide Bank Full timeAbout the RoleWe are seeking a highly skilled Customer Contact Insights Analyst to join our team at Bendigo & Adelaide Bank. As a key member of our Customer Contact division, you will play a critical role in driving business growth and improving customer outcomes.Key ResponsibilitiesReview contact centre data to identify insights that will enable the...
-
GIS/Spatial Analyst
1 week ago
Bendigo, Victoria, Australia Planning Institute Australia Full timeThis is a unique opportunity to join a boutique consultancy that focuses on economic modelling, forecasting, advisory, and online products. The Planning Institute Australia is seeking a mid-senior level candidate with a salary up to $100k.Key Responsibilities:Economic Modelling and Forecasting: Analyze and report on spatial data to inform business...
-
Test Analyst
3 months ago
Bendigo, Australia Labour Hire Authority Full timeThe Victorian Government established Labour Hire Licensing Authority (LHA) to introduce a licensing system to regulate the provision of labour hire services across Victoria. LHA undertakes a range of licensing, compliance and enforcement activities, maintains public registers and conducts research and education in accordance with Labour Hire Licensing Act...
-
Business Analyst
1 hour ago
Bendigo, Australia Bendigo and Adelaide Bank Full time12 month – Full Time, Fixed Term Opportunity About the role We're making a choice to uplift our risk management capabilities, culture and processes and be a better bank so we can make risk-informed decisions to grow and continually develop our offerings to best support our customers. The BEN+ Program is a transformation program being...
-
Test Analyst
3 months ago
Bendigo, Australia Labour Hire Authority Full timeLocation: North West Region | Bendigo Job type: Full time / 18 months Organisation: Labour Hire Authority **Salary**: $105,479 - $127,621 Occupation: IT and Telecommunications Reference: VG/LHA/LHA/1739086 The Test Analyst will be participating in the requirements, specification, and design reviews, drafting test plans and cases, executing testing and...
-
Process Automation Analyst
3 months ago
Bendigo, Australia Bendigo & Adelaide Bank Full time**About the role** Based at any of our head office locations, this 12-month fixed term, full time,** Process Automaton Analyst **role reports to the **Process Improvement Lead (Automation)**, with responsibilities relating to the design, implementation and documentation of workflow and process automation solutions. You will conduct analysis, requirements...
-
Epmo/ Portfolio Analyst
3 months ago
Bendigo, Australia Coliban Water Full time**Skills and Experiences**: A rewarding role for a Portfolio Analyst Coliban Water provides water, sewage and reclaimed water services to 49 towns in North Central Victoria. Based in beautiful Bendigo, we are one of the largest Victorian regional urban water corporations. To meet the challenges of climate change, aging assets and regional growth, we are...
-
Contact Centre Analyst
7 days ago
Bendigo, Australia Bendigo & Adelaide Bank Full time**Your new role with Bendigo Bank is just a few clicks away.** Position Description: PD - Customer Contact Analyst & Insights September 2024.pdf Customer Contact interacts with more than 1million customers every year. This division represents the highest volume of customer contact presently, with a view that the business will expand into messaging in FY25....
-
Reporting and Insights Analyst
3 months ago
Bendigo, Australia Bendigo & Adelaide Bank Full time**Your new role with Bendigo Bank is just a few clicks away.** As our **Reporting and insights Analyst **you will bring your exceptional attention to detail and reporting experience to ensure we provide data and insights to inform the business of demand and FTE across all channels in the contact centre and in line with our business and financial objectives....
-
Product Performance Analyst
3 months ago
Bendigo, Australia Bendigo & Adelaide Bank Full time**Closing date: Tuesday,** February 20th** **Your new role with Bendigo Bank is just a few clicks away.** As the Product Performance Analyst you will be reporting to the Senior Manager, Product Pricing and Delivery, and will be accountable for providing product and customer data and analysis as part of the transformation initiatives. As the Product...
-
Finance Analyst
3 months ago
Bendigo, Australia Viva Energy Full timeA career with Viva Energy is more than just a job. It’s an opportunity to be part of something bigger. To support the world's evolving energy needs by producing and supplying energy products that keep Australian's moving today as we help to build a sustainable future for tomorrow. Will you be part of the energy solution? **About us**: At Viva Energy we...
-
Customer Resolutions Insights Analyst
3 weeks ago
Bendigo, Australia Bendigo & Adelaide Bank Full time**Your new role with Bendigo Bank is just a few clicks away.** As **Customer Resolutions Insights Analyst**, you will review and analysis data to help identify the key drivers of customer complaints and their root cause to enable the business to make meaningful change across the enterprise for better customer outcomes. Reporting to the Manager, Resolution...
-
Contact Centre Analyst
7 days ago
Bendigo, Australia Bendigo and Adelaide Bank Full timeYour new role with Bendigo Bank is just a few clicks away. Position Description: Customer Contact interacts with more than 1million customers every year. This division represents the highest volume of customer contact presently, with a view that the business will expand into messaging in FY25. With the implementation of AWS Connect, the access to...
-
IT Service Desk Analyst
3 months ago
Bendigo, Australia Bendigo and Adelaide Bank Full timeIT Service Desk Analyst Your new role with Bendigo Bank is just a few clicks away... **About the role** Technology and Transformation is accountable for the development, implementation and running of business systems and infrastructure in an efficient, stable and robust manner to enable business change and growth. Our Team's mission as the IT Service...
-
Marketing Research Analyst
2 weeks ago
Bendigo, Australia Inflection Marketing Full time**THE ROLE**: We are seeking a driven Marketing Research Analyst with a specialisation in social media and digital marketing to join our dynamic team. In this role, you'll be a crucial part of our marketing strategy, uncovering valuable insights from online platforms by analysing relevant data and statistics which demonstrates trends and patterns that drive...
-
Customer Resolutions Insights Analyst
3 weeks ago
Bendigo, Australia Bendigo and Adelaide Bank Full timeYour new role with Bendigo Bank is just a few clicks away. Position Description: As Customer Resolutions Insights Analyst , you will review and analysis data to help identify the key drivers of customer complaints and their root cause to enable the business to make meaningful change across the enterprise for better customer outcomes. Reporting...
-
IT Service Desk Analyst
3 months ago
Bendigo, Australia Bendigo & Adelaide Bank Full timeAbout the division Technology and Transformation is accountable for the development, implementation and running of business systems and infrastructure in an efficient, stable and robust manner to enable business change and growth. The IT Service Desk forms part of the Service Management and Group Support Practice. Our mission is to provide exceptional...
-
Product Compliance
5 months ago
Bendigo, Australia Bendigo & Adelaide Bank Full time**Do more, dream more, become more. Welcome to Bendigo.** **About the role** Based at any of our Head Office locations, this permanent, full time** Product Compliance and Improvement Analyst **role reports to the **Manager, Product Performance **with key responsibilities relating to ensuring that BEN’s products are performing in line with the specified...
-
IT Service Desk Analyst
3 months ago
Bendigo, Australia Bendigo & Adelaide Bank Full timeYour new role with Bendigo Bank is just a few clicks away **About the role** Technology and Transformation is accountable for the development, implementation and running of business systems and infrastructure in an efficient, stable and robust manner to enable business change and growth. Our Team’s mission as the IT Service Desk is to provide...
-
Market Risk Analyst
3 months ago
Bendigo, Australia Bendigo & Adelaide Bank Full timeAbout us Our Purpose is the same today as it was when we were founded 160 years ago, and every day, we work hard to bring our company purpose to life; feeding into the success of our customers and communities and not off it. We live and breathe our core values of Teamwork, Integrity, Performance, Passion, Leadership and Engagement. About the team and...
-
Data Analyst
3 months ago
Bendigo, Australia Bendigo & Adelaide Bank Full time**Your new role with Bendigo Bank is just a few clicks away.** A role where you can bring your data analytical capability and gain knowledge and experience in Banking & Finance, Risk and Financial Crime Risk. - Data mining and analysing skills - Intermediate to advance skills in SQL, Microsoft Excel, VBA - Working knowledge of big data analysis tools like...
-
Technical Ba
3 months ago
Bendigo, Australia Peoplebank Full timeLocation: - Bendigo- Job Type: - Contract- Posted: - 4 days ago- Contact: - Sumi Dahal- Discipline: - General IT - Reference: - 260229**Company Overview**: Join our esteemed client, a leading financial institution driving innovation in the banking sector. As part of their Broker Origination initiative, we are actively seeking a Senior Technical Business...