Business Analyst

3 hours ago


Bendigo, Victoria, Australia Bendigo and Adelaide Bank Full time
About the Role

We are seeking a skilled Business Analyst to join our team and contribute to the enhancement and uplift of our Complaints Management capability. As a Business Analyst, you will play a critical role in ensuring business processes and objectives are translated into a centralized and consistent approach.

Key Responsibilities
  • Work with business SMEs and stakeholders to map, analyze, and document business policies, systems, standards, processes, and requirements.
  • Identify business problems/gaps and elicit business requirements via a range of techniques, including workshops and process mapping.
  • Support the uplift and embedment of change pertaining to complaints management, focusing on people, systems, processes, and organizational structure.
About You

To be successful in this role, you will have:

  • Tertiary qualifications in Business, Finance, or a related field.
  • Experience as a Business Analyst, including business process re-engineering and improvement techniques.
  • Demonstrated experience and understanding of Complaints Management and Disputes Resolution, with a sound knowledge of ASIC's RG 271 imperative.
  • Experience in Banking and Finance is desirable.
  • Excellent verbal and written communication skills, with the ability to collaborate with and influence stakeholders across multiple levels and functions.
  • Strong analytical and problem-solving capabilities, with a continuous improvement mindset.
  • Excellent time management and organizational skills, with the ability to prioritize and meet deadlines.
About Bendigo and Adelaide Bank

We are Australia's most trusted retail bank, with a purpose to feed into the prosperity of our customers and communities, not off it. We are committed to creating a diverse and inclusive workplace, where everyone feels valued and supported.

At Bendigo and Adelaide Bank, we believe that a diverse workforce is central to our success. We actively encourage applications from those who bring diversity of thought to our business and support candidate requests for adjustment to accommodate an illness, injury, or disability to equitably participate in the selection process.



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