Business Development Analyst
6 days ago
About the Role:
We are seeking a highly skilled Business Analyst to join our team at Bendigo and Adelaide Bank. As a Business Analyst, you will play a critical role in enhancing and uplifting our Complaints Management capability across the Group.
Key Responsibilities:
- Work with business stakeholders to map, analyze, and document business policies, systems, standards, processes, and requirements.
- Identify business problems and elicit business requirements via various techniques, including workshops and process mapping.
- Support the uplift and embedment of change pertaining to complaints management, focusing on people, systems, processes, and organizational structure.
About You:
To be successful in this role, you will have:
- Tertiary qualifications in Business, Finance, or a related field.
- Experience as a Business Analyst, including business process re-engineering and improvement techniques.
- Demonstrated experience and understanding of Complaints Management and Disputes Resolution, with a sound knowledge of ASIC's RG 271 imperative.
- Experience in Banking and Finance is desirable.
- Excellent verbal and written communication skills, with the ability to collaborate with and influence stakeholders across multiple levels and functions.
- Strong analytical and problem-solving capabilities, with a continuous improvement mindset.
- Excellent time management and organizational skills, with the ability to prioritize and meet deadlines.
About Bendigo and Adelaide Bank:
We are Australia's most trusted retail bank, with a purpose to feed into the prosperity of our customers and communities, not off it. We are committed to creating a diverse and inclusive workplace culture and actively encourage applications from those who bring diversity of thought to our business.
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