Business Development Analyst

6 days ago


Bendigo, Victoria, Australia Bendigo And Adelaide Bank Full time

About the Role:

We are seeking a highly skilled Business Analyst to join our team at Bendigo and Adelaide Bank. As a Business Analyst, you will play a critical role in enhancing and uplifting our Complaints Management capability across the Group.

Key Responsibilities:

  • Work with business stakeholders to map, analyze, and document business policies, systems, standards, processes, and requirements.
  • Identify business problems and elicit business requirements via various techniques, including workshops and process mapping.
  • Support the uplift and embedment of change pertaining to complaints management, focusing on people, systems, processes, and organizational structure.

About You:

To be successful in this role, you will have:

  • Tertiary qualifications in Business, Finance, or a related field.
  • Experience as a Business Analyst, including business process re-engineering and improvement techniques.
  • Demonstrated experience and understanding of Complaints Management and Disputes Resolution, with a sound knowledge of ASIC's RG 271 imperative.
  • Experience in Banking and Finance is desirable.
  • Excellent verbal and written communication skills, with the ability to collaborate with and influence stakeholders across multiple levels and functions.
  • Strong analytical and problem-solving capabilities, with a continuous improvement mindset.
  • Excellent time management and organizational skills, with the ability to prioritize and meet deadlines.

About Bendigo and Adelaide Bank:

We are Australia's most trusted retail bank, with a purpose to feed into the prosperity of our customers and communities, not off it. We are committed to creating a diverse and inclusive workplace culture and actively encourage applications from those who bring diversity of thought to our business.



  • Bendigo, Victoria, Australia Bendigo and Adelaide Bank Full time

    About the RoleWe are seeking a highly skilled Business Analyst to join our team at Bendigo and Adelaide Bank. As a Business Analyst, you will play a critical role in enhancing and uplifting our Complaints Management capability across the Group.Your primary responsibility will be to support the delivery of multiple activities, including:Collaborating with...


  • Bendigo, Victoria, Australia Bendigo and Adelaide Bank Full time

    About the RoleWe are seeking a highly skilled Business Analyst to join our team at Bendigo and Adelaide Bank. As a Business Analyst, you will play a critical role in supporting the bank's extensive change program, designed to simplify, modernize, and digitize our operations.Key ResponsibilitiesConduct research and interviews to determine business...


  • Bendigo, Victoria, Australia EFinancialCareers Ltd. Full time

    About the Role:We're seeking a skilled Business Analyst to join our team at EFinancialCareers Ltd. as a Business Operations Analyst. This is a 12-month fixed-term opportunity that will focus on enhancing and uplifting our capability in Complaints Management across the Group.Key Responsibilities:Work with business SMEs and stakeholders to map, analyze, and...


  • Bendigo, Victoria, Australia EFinancialCareers Ltd. Full time

    About the Role:We're seeking a skilled Business Analyst to join our team at EFinancialCareers Ltd. as a Business Operations Analyst. This is a 12-month fixed term opportunity to enhance and uplift our capability in Complaints Management across the Group.Key Responsibilities:Work with business SMEs and stakeholders to map, analyze, and document business...


  • Bendigo, Victoria, Australia Bendigo Health Full time

    About the RoleWe are seeking a highly skilled Business Analyst to join our team at Bendigo Health. As a Business Analyst, you will play a critical role in evaluating data from stakeholders across the Loddon Mallee region relating to the Safer Together Program.Key ResponsibilitiesConduct research and analyze staff and patient engagement with digital systems,...

  • Business Analyst

    3 hours ago


    Bendigo, Victoria, Australia Bendigo and Adelaide Bank Full time

    About the RoleWe are seeking a skilled Business Analyst to join our team and contribute to the enhancement and uplift of our Complaints Management capability. As a Business Analyst, you will play a critical role in ensuring business processes and objectives are translated into a centralized and consistent approach.Key ResponsibilitiesWork with business SMEs...


  • Bendigo, Victoria, Australia eFinancialCareers Ltd. Full time

    About the RoleWe are seeking a highly skilled Business Analyst to join our team at eFinancialCareers Ltd. as a Complaints Management Specialist. This is a 12-month fixed term opportunity that will play a critical role in enhancing and uplifting our capability in Complaints Management across the Group.Key Responsibilities:Work with business stakeholders to...


  • Bendigo, Victoria, Australia Bendigo and Adelaide Bank Full time

    About the RoleWe're enhancing our risk management capabilities, culture, and processes to become a better bank, making informed decisions to grow and develop our offerings for our customers.To achieve this, we'll focus on reducing complexity, telling our story in the market, investing in capability, acting in line with our values, and aligning with our risk...


  • Bendigo, Victoria, Australia Bendigo Health Full time

    Work in a dynamic and growing health service that prioritizes teaching and learningThe PositionJob Title: Content Systems and Business AnalystClassification: HS5 + $250.00 over award payment per fortnightSalary per hour (exc. super): $47.00Hours per fortnight: 76.00Employment Status: Fixed Term, Full TimeKey Responsibilities:Evaluate data from stakeholders...


  • Bendigo, Victoria, Australia Bendigo Health Full time

    About the RoleThe Content Systems and Business Analyst will be responsible for the project management of the inaugural updates to the Victorian Health Incident Management System Minimum Data Set (VHIMS MDS). This role will oversee the required changes of the critical work and guide and support the Loddon Mallee health services throughout the process.Key...


  • Bendigo, Victoria, Australia Bendigo Health Full time

    Job OpportunityBendigo Health is seeking a skilled professional to join our team as a Content Systems and Business Analyst.About the RoleThe successful candidate will be responsible for project managing the 2024/2025 inaugural updates to the Victorian Health Incident Management System Minimum Data Set (VHIMS MDS). This will involve working closely with...


  • Bendigo, Victoria, Australia Bendigo Health Full time

    About the RoleThe Content Systems and Business Analyst will be responsible for evaluating data from stakeholders across the Loddon Mallee region relating to the Safer Together Program. This role will require the ability to conduct research and analyze staff and patient engagement with digital systems, processes, and procedures to understand health issues...


  • Bendigo, Victoria, Australia Bendigo Health Full time

    About the RoleThe Content Systems and Business Analyst will be responsible for evaluating data from stakeholders across the Loddon Mallee region relating to the Safer Together Program. This role will require the ability to conduct research and analyze staff and patient engagement with digital systems, processes, and procedures to understand health issues...


  • Bendigo, Victoria, Australia WISE Employment Full time

    Job Title: Manager (Social Enterprises) BendigoAbout the Role:WISE Employment is seeking a solutions-oriented Manager who will provide effective leadership and management to WISE Employment's Social Enterprises in Bendigo, while growing the business services at Peppergreen Farm in support of NDIS funded disability employment placements.Key...


  • Bendigo, Victoria, Australia Bendigo and Adelaide Bank Full time

    About the RoleWe are seeking a highly skilled Customer Contact Insights Analyst to join our team at Bendigo and Adelaide Bank. As a key member of our Customer Contact division, you will play a critical role in driving business growth and improving customer outcomes.Key ResponsibilitiesReview and analyze contact centre data to identify insights and trends...


  • Bendigo, Victoria, Australia Creative Activation Full time

    Creative Activation is seeking a highly motivated and results-driven Business Development Manager to join our team. As a key member of our sales team, you will be responsible for building and maintaining relationships with independent retailers across Bendigo, Shepparton, Kerrang, Warracknabeal, and surrounding areas. Your primary objective will be to drive...


  • Bendigo, Victoria, Australia Bendigo and Adelaide Bank Full time

    About the RoleWe are seeking a highly skilled Customer Contact Insights Analyst to join our team at Bendigo and Adelaide Bank. As a key member of our Customer Contact division, you will play a critical role in driving business growth and improving customer outcomes.Key ResponsibilitiesReview and analyze contact centre data to identify insights and trends...


  • Bendigo, Victoria, Australia Fletcher Building Full time

    About the PositionWe are seeking an experienced Sales Manager to join our Residential Division as an Account Development Manager. This role is designed for someone who thrives on working lead generation and building relationships with our customers.This is a full-time, permanent opportunity based in Bendigo, servicing our regional customer base, with regular...


  • Bendigo, Victoria, Australia Bendigo & Adelaide Bank Full time

    About the RoleWe are seeking a highly skilled Customer Contact Insights Analyst to join our team at Bendigo & Adelaide Bank. As a key member of our Customer Contact division, you will play a critical role in driving business growth and improving customer outcomes.Key ResponsibilitiesReview contact centre data to identify insights that will enable the...


  • Bendigo, Victoria, Australia Cybertill Ltd Full time

    About the RoleCybertill Ltd is seeking a highly motivated and results-driven Telemarketing Executive to join our sales team. As a key member of our team, you will be responsible for generating leads, diarising call backs, and booking in / completing demonstrations for the sales team.Key Responsibilities:Primarily responsible for generating leads and managing...