IT Service Desk Analyst

5 months ago

Bendigo, Australia Bendigo and Adelaide Bank Full time

IT Service Desk Analyst

Your new role with Bendigo Bank is just a few clicks away...

**About the role**

Technology and Transformation is accountable for the development, implementation and running of business systems and infrastructure in an efficient, stable and robust manner to enable business change and growth.

Our Team's mission as the IT Service Desk is to provide exceptional customer service and support to the technology needs of our staff to enable them to service our customers. We provide end to end ownership of our customers' requests and incidents, resolving these where possible or referring to appropriate technical resources when necessary.

Our community is a place to thrive in if you enjoy working in a changing environment and thinking of creative solutions.
- **This is an initial six-month fixed term contract**, with the intention to extend based on performance. You will be paid a salary and get access to our employee benefits.**:

- **The role is based in person, in our Bendigo Head Office, at this stage we cannot consider other locations. **We offer flexible work options that put our people first, and a hybrid model of two days in office. Initially for onboarding you will be expected to attend our Bendigo office five days a week for training.**

**As an IT Service Desk Analyst, you'll get to...**
- Provide 1st level customer support and incident resolution to all users of technology within the Bank.
- Provide a high level of customer service by handling user requests and incidents in a professional, courteous, friendly and empathetic manner ensuring the attainment of trust and respect from the customer.
- Ensure customers are regularly kept up to date with the progress and status of their requests and incidents.
- Ensure all customer requests, incidents and interactions are recorded and logged into the Service Management Tool.
- Proactively own and manage personal and/or team job queues to ensure services provided meets customers' SLA.
- Investigate and respond to outstanding requests and incidents providing accurate and timely feedback in accordance with agreed SLAs.
- Ensure incidents or requests that cannot be resolved at the IT Service Desk are appropriately escalated.
- Liaise with internal support teams and external suppliers in a professional and efficient manner.

**About you**
- Highly developed customer service, troubleshooting, problem solving and decision-making skills. **Do not need to have IT background, you will be trained in IT - you will NEED to have strong Customer Service skills.**:

- Must have a proactive attitude towards process improvements and a willingness to accept change in an always changing and challenging industry.
- Ability to work under pressure and prioritise workload to meet deadlines and SLA's.
- Excellent communication skills - both written and verbal.
- Able to demonstrate patience and empathy to all customers.
- Experience providing IT support and previous helpdesk experience will be looked on favourably.
- Ideally, you'll have ITIL awareness and/or experience working within an ITIL framework.

**About Bendigo Bank**

With over 7,000 employees, we are Australian's most trusted retail bank, our purpose is - 'to feed into the prosperity of our customers and communities, not off it'. We are one of Australia's most trusted brands and this isn't something we take lightly, which means Bendigo Bank is the Bank you can be proud to work at

**Our perks and benefits**:
Belong to a wonderful team of people. Know how we know they're great to work with? They told us Great benefits, work life balance, and flexibility
- Bendigo Bank supports ongoing development, with the potential for a portion of education fees being reimbursed by the bank. We want you to be the best version of you, and to help you achieve that
- We know the last few years have been rough, so we have partnered with **Sonder** as our wellness provider. At the touch of a button, you will have access to self-help 24/7 or you can live chat with a team of safety, medical, and mental health professionals to assist with anything life throws at you.

So, what are you waiting for? Come and join the better big bank

**Still in two minds?**

**Please note shortlisting and interviews may take place prior to the advertised close date, so don't delay: **

We love the support recruitment agencies give businesses every day, however, we have got this. Our superstar recruiters will reach out to our fabulous panel if we need a helping hand.

Job ID 7fc1c6LmOm70

  • IT Service Desk Analyst

    5 months ago

    Bendigo, Australia Bendigo & Adelaide Bank Full time

    Your new role with Bendigo Bank is just a few clicks away **About the role** Technology and Transformation is accountable for the development, implementation and running of business systems and infrastructure in an efficient, stable and robust manner to enable business change and growth. Our Team’s mission as the IT Service Desk is to provide...

  • Service Desk Officer

    6 months ago

    Bendigo, Australia Bendigo Health Full time

    Location: North West Region | Bendigo Job type: Not provided Organisation: Bendigo Health **Salary**: Salary not specified Occupation: IT and Telecommunications Reference: 15535 **Work in an environment that offers**: - A dynamic and growing health service that embraces new technologies - An opportunity to work with a leading regional health service -...

  • Test Analyst

    6 months ago

    Bendigo, Australia Labour Hire Authority Full time

    The Victorian Government established Labour Hire Licensing Authority (LHA) to introduce a licensing system to regulate the provision of labour hire services across Victoria. LHA undertakes a range of licensing, compliance and enforcement activities, maintains public registers and conducts research and education in accordance with Labour Hire Licensing Act...

  • Test Analyst

    6 months ago

    Bendigo, Australia Labour Hire Authority Full time

    Location: North West Region | Bendigo Job type: Full time / 18 months Organisation: Labour Hire Authority **Salary**: $105,479 - $127,621 Occupation: IT and Telecommunications Reference: VG/LHA/LHA/1739086 The Test Analyst will be participating in the requirements, specification, and design reviews, drafting test plans and cases, executing testing and...

  • Data Quality Analyst

    3 weeks ago

    Bendigo, Australia Service Stream Full time

    Primary LocationVIC - BendigoJob Description SummaryThis role is responsible for ensuring that data quality requirements are maintained and to develop and report performance against operational metrics.You will be responsible for data collation & presentation required to meet contractual and operational reporting requirements.This role will work...

  • Contact Centre Analyst

    3 months ago

    Bendigo, Australia Bendigo & Adelaide Bank Full time

    **Your new role with Bendigo Bank is just a few clicks away.** Position Description: PD - Customer Contact Analyst & Insights September 2024.pdf Customer Contact interacts with more than 1million customers every year. This division represents the highest volume of customer contact presently, with a view that the business will expand into messaging in FY25....

  • Service Desk Specialist

    6 months ago

    Bendigo, Australia Bendigo Kangan Institute Full time

    **Location**:Bendigo City **Role Type**:Full-time, ongoing **Remuneration**:$80,778.82 - $86,901.62 (super inclusive) **About us**: Bendigo Kangan Institute is one of Victoria's largest TAFE providers. We offer state-of-the-art training centres providing a wide range of courses in a variety of fields. We foster a culture that is _customer-centric _, works...

  • Product Analyst

    1 month ago

    Bendigo, Australia Bendigo & Adelaide Bank Full time

    **Closing date**: Tuesday 12th November** **Position Description**:Product Analyst - Position Description (1).pdf **Your new role with Bendigo Bank is just a few clicks away.** **About the role** As our **Product Analyst - Cashflow and Markets** you will report to the **Product Lead - Cashflow and Markets **and play a valuable role in ensuring that our...

  • Finance Analyst

    6 months ago

    Bendigo, Australia Viva Energy Full time

    A career with Viva Energy is more than just a job. It’s an opportunity to be part of something bigger. To support the world's evolving energy needs by producing and supplying energy products that keep Australian's moving today as we help to build a sustainable future for tomorrow. Will you be part of the energy solution? **About us**: At Viva Energy we...

  • Customer Resolutions Insights Analyst

    3 months ago

    Bendigo, Australia Bendigo & Adelaide Bank Full time

    **Your new role with Bendigo Bank is just a few clicks away.** As **Customer Resolutions Insights Analyst**, you will review and analysis data to help identify the key drivers of customer complaints and their root cause to enable the business to make meaningful change across the enterprise for better customer outcomes. Reporting to the Manager, Resolution...

  • Quality Analyst Customer Resolutions

    2 months ago

    Bendigo, Australia Bendigo & Adelaide Bank Full time

    **Your new role with Bendigo Bank is just a few clicks away.** As **Quality Assurance Analyst**, you will be reporting to the Manager, Resolution Insights and Continuous Improvement. In this newly created role, you will conduct reviews of customer compliant files against the QA framework and industry standard, RG271. Working closely with leaders and case...

  • Comprehensive Credit Reporting

    4 weeks ago

    Bendigo, Australia Bendigo and Adelaide Bank Full time

    Comprehensive Credit Reporting (CCR) Analyst We've never been 'just a bank'. Just like you should never be 'just an employee'. We're united in our belief that in banking, better can be bigger, and together we're making it happen. **It starts here. With Bendigo Bank... and you.** You'll love the good you can do here. Come and be part of a close team where...

  • Marketing Research Analyst

    3 months ago

    Bendigo, Australia Inflection Marketing Full time

    **THE ROLE**: We are seeking a driven Marketing Research Analyst with a specialisation in social media and digital marketing to join our dynamic team. In this role, you'll be a crucial part of our marketing strategy, uncovering valuable insights from online platforms by analysing relevant data and statistics which demonstrates trends and patterns that drive...

  • Technical Ba

    5 months ago

    Bendigo, Australia Peoplebank Full time

    Location: - Bendigo- Job Type: - Contract- Posted: - 4 days ago- Contact: - Sumi Dahal- Discipline: - General IT - Reference: - 260229**Company Overview**: Join our esteemed client, a leading financial institution driving innovation in the banking sector. As part of their Broker Origination initiative, we are actively seeking a Senior Technical Business...

  • Senior Technical Business Analyst

    4 weeks ago

    Bendigo, Victoria, Australia Bendigo and Adelaide Bank Full time

    At Bendigo and Adelaide Bank, we're transforming data management practices to drive business success.As a Senior Technical Business Analyst - Data Quality, you'll play a critical role in defining and implementing enterprise data management processes. Your expertise will ensure data quality is maintained throughout the data lifecycle, driving accurate...

  • Senior Portfolio Analyst

    2 months ago

    Bendigo, Australia Bendigo and Adelaide Bank Full time

    “It begins at Bendigo Bank” We’ve never been ‘just a bank’. Just like you should never be ‘just an employee’. We’re united in our belief that in banking, better can be bigger, and together we’re making it happen. It starts here. With Bendigo Bank… and you. About the opportunity This role sits within our Technology and Transformation...

  • Technical Support Specialist

    1 day ago

    Bendigo, Victoria, Australia Green Light Full time

    **Job Overview**We are seeking an experienced Technical Support Specialist to join our consulting team in Adelaide. As a key member of our team, you will be responsible for providing technical support across Service Desk, Network Monitoring and Management, Server Management, Desktop Management, and Infrastructure upgrade projects.**Key...

  • Customer Service Team Member

    6 months ago

    Bendigo, Australia Woolworths Full time

    **Customer Service Team Member**: Be it the checkout or customer service desk, you’re all about going the extra mile to serve our customers. As part of this role, you may be required to collect trolleys from around the store, the connecting car park and surrounding areas. Rotation in all areas is a team effort, from customer queries to scanning groceries,...

  • Customer Service Team Member

    5 months ago

    Bendigo, Australia Woolworths Full time

    **Customer Service Team Member**: Be it the checkout or customer service desk, you’re all about going the extra mile to serve our customers. As part of this role, you may be required to collect trolleys from around the store, the connecting car park and surrounding areas. Rotation in all areas is a team effort, from customer queries to scanning groceries,...

  • Business and Process Improvement Analyst

    2 weeks ago

    Bendigo, Australia Bendigo Kangan Institute Full time

    Location: Melbourne Metro or Bendigo location Role Type: Full-time, fixed-term - 5 monthsAbout us: Bendigo Kangan Institute is one of Victoria's largest TAFE providers. We offer state-of-the-art training centres providing a wide range of courses in a variety of fields. We foster a culture that is customer-centric, works together and focuses on achieving...