Exceptional Customer Experience Manager

7 days ago

Melbourne, Victoria, Australia beBeeRetailLeader Full time $90,000 - $120,000
About the Role

As a seasoned retail professional, you will play a pivotal role in crafting an exceptional customer experience.

Key Responsibilities:
  • Lead by example, showcasing our brand's DNA to customers through outstanding service and product knowledge.
  • Promote a high-performing team culture, driving sales growth and consistently enhancing team capabilities through coaching and development.
  • Analyze reporting data to inform operational decisions, collaborating closely with senior colleagues.
  • Foster open communication within your team, providing constructive feedback and maintaining consistent dialogue with management.
  • Serve as the primary point of contact for client and team matters, making informed store decisions in a fast-paced environment.
Requirements:
  • Proven retail leadership experience, with expertise in managing profit and loss, sales forecasting, people management, stock control, and visual merchandising.
  • Proficiency in Microsoft Office Suite, with ability to interpret and input data for daily reporting.
  • A hands-on leader who excels on the sales floor, motivating, coaching, and empowering team members to succeed.
  • Passionate about delivering exceptional customer service and experiential retail, upholding our brand standards.
  • A results-driven individual with a history of exceeding sales targets and key performance indicators.

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