Delivering Exceptional Customer Experiences

11 hours ago

Melbourne, Victoria, Australia beBeeCustomerService Full time $80,000 - $120,000
Customer Service Representative

The role of a Customer Service Representative is to deliver exceptional customer experiences while driving business growth.

Key responsibilities include:

  • Efficiently processing new orders and quotes for spares, including pricing and availability information.
  • Maintaining accurate customer requested dates in the ERP system.
  • Communicating delays or extended lead times promptly to clients.
  • Assisting the business in achieving sales goals by coordinating activities with logistics, demand planning, technical support, product management, and sales teams.
  • Executing timely shipping arrangements with customers.
  • Investigating and resolving client issues effectively.
  • Managing backorders and overdue orders.

Requirements for this role include:

  • Relevant customer service experience.
  • Excellent communication and interpersonal skills.
  • Prioritization and planning skills.
  • A self-starter with independent individual capabilities.
  • Knowledge of ERP's, Salesforce, and MS Office is beneficial.

This role offers an opportunity to work with a dynamic team, focusing on delivering exceptional customer experiences while driving business growth. The ideal candidate will be able to thrive in a fast-paced environment and possess excellent problem-solving skills.

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