Achieving Exceptional Customer Experiences

3 days ago

Melbourne, Victoria, Australia beBeeExcellence Full time $55,000 - $85,000
Customer Service Supervisor Job Description

In this critical role, you will be responsible for leading your department in delivering exceptional customer experiences. As a key member of our management team, you will work closely with colleagues to ensure the highest standards of service and visual excellence within your department.

Key Responsibilities:

  • Deliver outstanding customer service, every customer, every time
  • Coach and mentor colleagues to achieve exceptional service standards
  • Drive sales and conversion performance by implementing effective strategies and initiatives
  • Collaborate with the BOH (Back of House) team to optimize shop floor product availability
  • Ensure store visual displays meet company retail standards, maintaining a high level of store appearance and visual excellence
  • Work closely with management to drive financial performance and support profit protection processes

Requirements:

  • Minimum 2 years of experience in a similar retail or hospitality environment
  • A genuine passion for delivering exceptional customer experiences
  • A positive attitude, with the ability to create a motivating environment for colleagues
  • Strong interpersonal and communication skills, with the ability to thrive in social situations

Benefits

  • Opportunities for career growth and professional development
  • Competitive salary and benefits package
  • Recognition and rewards for outstanding performance

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