Delivering Exceptional Customer Experiences

7 days ago

Melbourne, Victoria, Australia beBeeCustomerSupport Full time $62,374 - $82,495
Customer Support Role

The primary objective of this role is to deliver exceptional customer service and provide administrative support to customers.

About the Organisation

We are a Not for Profit organisation with a purpose-driven culture that prioritises wellbeing, ethics, co-creation, accountability, respect, and effectiveness.

Key Responsibilities
  • Provide internal and external customer support via telephone to Home Care Package customers and private fee-for-service customers.
  • Liaise with customers daily to provide administrative support for customer care plans.
  • Manage customer account administration tasks, including managing service schedules, budgets, coordination of services, and invoices.
Requirements
  • A minimum of 2 years' experience in a similar phone-based role with high volumes of incoming calls.
  • Experience in the Aged Care sector is highly regarded.
  • Qualification in Office Administration or equivalent by relevant experience.

Candidates who share our values and are passionate about delivering exceptional customer experiences are encouraged to apply.

What We Offer
  • Competitive remuneration package.
  • Access to tax benefits through salary packaging and novated leasing.
  • Hybrid working arrangement: 3 days in office and 2 days from home.
  • Access to confidential counselling and support services.

Join an organisation that is committed to making a positive difference in the lives of vulnerable community members.

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