Customer Service Representative

4 weeks ago

Sydney, New South Wales, Australia Visy Full time

Job Title: Customer Service Representative

Job Summary:

Visy is seeking an experienced Customer Service Representative to provide exceptional service to customers, managing their expectations and business goals. The ideal candidate will have a strong background in Import & Export Freight Forwarding to ensure seamless support and delivery of customer goods.

Key Responsibilities:

  • Ensure smooth execution of end-to-end shipment lifecycle
  • Act as a point of contact for general inquiries regarding quotes, bookings, new orders, and status updates
  • Respond to calls and emails from customers in a timely and professional manner, including management of complaints and service enquiries
  • Arrange new customer onboarding process to be coordinated with sales
  • Maintain and build strong internal and external relationships, as well as new and existing customers
  • Communicate and inform all relevant parties of changes, delays to orders, shipment status, and expectations
  • Ensure timely receipt of shipping documents, processed goods, and billing information
  • Ensure rates, profit, and margins are aligned with business expectations
  • Maintain accurate records through CargoWise and internal database systems
  • Perform wider administrative duties, including the preparation and management of reports, data entry, and system integrity

Requirements:

  • Proven experience in Freight Forwarding industry or International Freight operations
  • Previous Customer Service experience in Air & Sea Freight
  • Proficiency in CargoWise, and TMS Software
  • Strong Excel knowledge (Pivot tables/Formulas)
  • Ability to manage multiple tasks and priorities in a fast-paced environment
  • Strong organizational skills and attention to detail
  • Analytical and data-driven mindset

About Visy:

Visy is a leading provider of sustainable, digitally advanced supply chain solutions. We combine our substantial volume, footprint, and infrastructure to provide customized logistics services to the industrial, beverage, and consumer goods sectors.

What You'll Love:

  • Sustainability: Contribute to sustainability initiatives that make a difference.
  • Supportive Environment: Be part of a team that values safety, respect, and collaboration.
  • Career Growth: Opportunities for further training and career advancement within the company
  • Work Life Balance: Enjoy great hours to help you balance your professional and personal life

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