Data Center Operations Specialist

1 month ago

North Sydney Council, Australia Amazon Corporate Services Pty Ltd Full time
Data Center Technical Operations Engineer

Amazon Corporate Services Pty Ltd is seeking a highly skilled Data Center Technical Operations Engineer to join our team. As a key member of our Data Center Operations team, you will be responsible for ensuring the smooth operation of our data centers, including risk management and mitigation, corrective and preventative maintenance of critical infrastructure, vendor management, and metric reporting.

Key Responsibilities:
  • Participate in a 24/7 rotating shift pattern to ensure the continuous operation of our data centers.
  • Manage the on-site activities of contractors, sub-contractors, and vendors, ensuring that all work performed meets established practices, procedures, and local legislation.
  • Establish performance benchmarks, conduct analyses, and prepare reports on all aspects of critical facility infrastructure operations and maintenance.
  • Generate Change Management requests and Incident Management tickets for events that fall within the scope of the Data Center Technical Operations Engineer's responsibilities.
  • Collaborate with DC managers (IT) and other business leaders to coordinate projects, manage capacity, and optimize plant safety, performance, reliability, sustainability, and efficiency.
  • Develop and maintain documentation relevant to business and facility operations.
  • Ensure the installation of racks and provision of power/cooling within the constraints of the data center.
  • Review the management of routine maintenance and emergency services for critical systems such as switchgear, generators, UPS systems, power distribution equipment, chillers, cooling towers, computer room air handlers, building monitoring systems, and others.
  • Assist in the design, implementation, commissioning, and build-out of new facilities.
  • Drive and implement projects to increase current facility capacity, efficiency, sustainability, and reliability.
  • Manage facility assets and provide infrastructure and inventory asset management.
  • Attend and participate in regular Construction and Operational Meetings as required.
  • Familiarize yourself with Work Order compliance to ensure all contractual SLAs are achieved.
  • Interface with Infra Ops management for day-to-day operational requirements.
  • Assist in recruiting efforts.
  • Assist in resolving any infrastructure engineering or services issues.
  • Deliver exceptional customer service and satisfaction.
Requirements:
  • 4+ years of relevant work experience in maintaining a data center or critical space facility.
  • Strong verbal and written communication skills.
  • Strong leadership and organizational skills.
  • Strong attention to detail.
  • Strong Facilities Management skills.
  • Ability to prioritize in complex, fast-paced environments.
  • Familiarity with Service Management systems (Problem & Change).
  • Experience with the development of MOPs & SWMS for planned works.
  • Physical Security protocol awareness.
  • Computer literate, confident with Office Suite.
  • Ability to walk job sites in uneven terrain, maintain balance, and perform construction tasks while on a ladder.
  • Regularly lift and/or move up to 16 kg independently and participate in group lifts for 18+ kg.
Preferred Qualifications:
  • Degree or Technical (Military/Trade School) and relevant experience.
  • 6+ years of Data Center Engineering/Operations Experience.
  • 4+ years of Data Center Management Experience.
  • Bachelor's Degree in Electrical Engineering, Mechanical Engineering, or relevant discipline.

We acknowledge the Traditional Custodians of country throughout Australia and their connections to land, sea, and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.

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