High Performing Administration Support Specialist
2 weeks ago
About the Role
A 12-month fixed-term opportunity to advance your career in a high-performing, collaborative and supportive environment. As an Administrator within our Fiduciary Services team, you will be responsible for delivering effective administration support.
Key Responsibilities
- Ownership of processes relating to Fiduciary Services
- Provision of a high level of service, achieving Service Level Agreements at a team and individual level
- Provision and maintenance of accurate data within core systems
- Preparation and communication of client records and accounts
- Adequate identification and escalation of risks, achieved through adhering to key controls and relevant legislative requirements
- Maintain communication channels to ensure client expectations/outcomes are achieved
- Maintain knowledge of products/services by attending training and working with Trust Managers, Associates and broader Client Operations teams
- General administrative duties including but not limited to filing, mail distribution, photocopying, scanning documents, retrieval of original documents
About You
- Proven experience (2+ years) in a Banking & Finance environment, preferably in client services or a similar role that would provide a suitable administrative and/or financial services background
- Broad knowledge of financial products, platforms, and services
- Strong self/time management skills
- Outstanding attention to detail and process driven with a high level of accuracy
- Excellent written and verbal communication skills
- Initiative, proactivity & willingness to learn
- Problem solving skills & knowledge of when to escalate issues
- Maintain compliance with statutory/regulatory requirements
- Ability to meet deadlines & contribute to strategic objectives
- Flexibility to work outside base core hours when required
About Us
- We have a unique culture underpinned by three organisational behaviours: Stretch, Own it, Make an impact
- We offer employee benefits including flexible work arrangements, study support and commitment to supporting professional development
- We strongly commit to all aspects of Diversity and Inclusion through a robust strategy
- We encourage applications from Aboriginal and Torres Strait Islander People and aim to provide an environment where everyone can thrive
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