Regional Operations Manager

2 weeks ago

Port Welshpool, Victoria, Australia 309 FLSmidth Pty. Ltd. Full time

We are seeking a Regional Field Service Manager to join our team in Welshpool.

Key Responsibilities:

  • Plan, organise and lead the effective and efficient operations of the Service team and the placement of Service Technicians within the Regional allocated area, taking into account skill set, location and hours worked.
  • Ensure all tasks on-site or in the workshop are performed in a safe manner, adhering to Critical Risk Standards and demonstrating a commitment to working in a safe manner at all times.
  • Conduct regular Toolbox Talks to communicate potential safety improvements, alerts and review of incidents and their outcomes and actions.
  • Ensure effective investigations of incidents and injuries and implement recommended corrective actions.
  • Manage the selection of new/replacement Service Technicians – actively engaged in the selection process to ensure qualified applicants are selected who will contribute well to overall team performance. Create a high level of team spirit and engagement by creating an open and trusting environment where teamwork and co-operation is valued and encouraged.
  • Manage all client relationships issues that arise by maintaining a 'customer centric' focus. Provide solutions to customers' needs including; Liaise with customers and advise of planned dates for work, prioritising workloads; Manage bookings of breakdowns, installations and service visits with external stakeholders; Liaise with the customers by telephone and email to assist them with enquiries, quotations and potential orders ; Schedule regular client visits to develop and maintain a close relationship to understand customer issues in relation to equipment downtime, reliability problems and approaches for improving lifecycle costs via preventative and productive maintenance; and
  • Continuously include coaching as part of your leadership style and ensure the ongoing technical and professional development of direct reports.

Requirements:

  • Previous experience of supervising a site service team within the mining sector and using an ERP system, preferably Epicor;
  • Experience in a fabrication and manufacturing environment;
  • Ability to read and understand engineering drawings;
  • Demonstrated Industry and Product knowledge of mineral processing in mining Sector;
  • Excellent oral, written and interpersonal communication skills in order to work with customers, contractors and other personnel on a daily basis;
  • Ability to plan and work effectively and efficiently with minimum supervision and set priorities for own personal goals; and
  • Unrestricted Australian Working rights at the time of application.

What we offer:

  • Competitive remuneration package on offer;
  • Flexible working arrangements including working from home/flexible hours;
  • Job security in a volatile market. Since 1882, FLSmidth have operated successfully within a global environment;
  • Development and training within a respected global OEM company;
  • Access to salary packaging options to allow you to maximise your after tax income;
  • Employee Assistance Program for employees and immediate family;
  • Purchased annual leave options;
  • Paid Parental Leave;
  • Access to a recognition and benefits platform; and
  • Involvement with community and charity initiatives.
  • Annual flu vaccination

As an employer who embraces Equal Opportunity and promotes diversity, we encourage men and women of all ages and backgrounds, including Indigenous Australians, to apply.

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