Regional Field Service Manager
2 weeks ago
At 309 FLSmidth Pty. Ltd., we are committed to delivering sustainable solutions for the mining industry. As a Regional Field Service Manager, you will play a critical role in driving operational excellence and ensuring the success of our customers.
We are seeking an experienced leader to join our team in Welshpool. The ideal candidate will have a strong background in supervising site service teams and using ERP systems, preferably Epicor. Additionally, they will have experience in fabrication and manufacturing environments, as well as the ability to read and understand engineering drawings.
Key Responsibilities
- Set goals and objectives for team members to achieve operational results
- Ensure policies, practices, and procedures are understood and followed by direct reports, customers, and stakeholders
- Lead the effective and efficient operations of the Service team, including the placement of Service Technicians within the Regional allocated area
- Conduct regular Toolbox Talks to communicate potential safety improvements, alerts, and review of incidents and their outcomes and actions
- Manage the selection of new/replacement Service Technicians and create a high level of team spirit and engagement
- Manage all client relationship issues, including maintaining a 'customer-centric' focus and providing solutions to customers' needs
- Continuously coach and develop direct reports, ensuring their ongoing technical and professional growth
What We Offer
- A competitive remuneration package
- A work-life balance with a flexible work schedule
- Development and training opportunities within a respected global OEM company
- Access to salary packaging options and employee assistance programs
- Paid parental leave and purchased annual leave options
- Recognition and benefits platform, as well as involvement with community and charity initiatives
We are an equal-opportunity employer, committed to promoting an environment of inclusion and diversity. We encourage applicants from all backgrounds and perspectives to apply.
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