Operations Manager

4 weeks ago


Port Welshpool, Victoria, Australia FedEx Full time
Job Summary

We are seeking a highly skilled Operations Manager to join our team at FedEx. As an Operations Manager, you will be responsible for driving operational excellence by managing and controlling input, movement, process/sort, and output of various functions of operations.

Key Responsibilities
  • Lead, motivate and empower employees through effective & open communication, excellent leadership, regular performance feedback and team building in order to maximise customer satisfaction, employee satisfaction and team productivity.
  • Analyse day-to-day results in the location operations and take action to meet the location targets for service quality, loss and damage reduction, at optimum costs.
  • Establish a customer focused culture by implementing and managing initiatives and tools that aim to achieve customer satisfaction, loyalty and retention.
  • Use of standard tools and methods to ensure daily/weekly/monthly reporting, measuring and control of resources, activity service performance and cost.
  • Ensure continuous improvement and share best practices implementation.
  • Initiate and Implement optimisation programs to achieve efficient activities and targeting continuous improvement on incurred unit cost.
  • Explore opportunities to improve service level in the most cost-efficient way.
  • Ensure all resources are focused to achieve high quality service performance.
  • Ensure staff are trained identifying training needs and implementing programs and people development strategies.
Requirements
  • Bachelor's degree or equivalent in any discipline.
  • At least five (5) years of relevant work experience.
  • Effective leadership and management experience with the ability to problem solve and make decisions in a fast-paced environment.
  • Possess a strong understanding of warehouse management principles, supply chain processes, and relevant regulations, along with proficiency in financial management and performance metrics.
  • Strong time management and organizational skills to prioritize tasks and meet operational deadlines.


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