Enterprise Application Support Expert

1 week ago

Sydney, New South Wales, Australia beBeeBusiness Full time $80,000 - $120,000
Job Title

A Business Application Support Specialist role has become available in our organisation. This position involves providing Level 1 and 2 support for a core enterprise administration platform used across our Asia Pacific operations.

This is not a traditional IT support role, instead you will be working closely with business users to support a mission-critical business application, helping ensure smooth day-to-day operations, resolving functional issues, and contributing to system enhancements and testing.

We're looking for someone who thrives at the intersection of business and technology—someone who understands how enterprise applications support critical business operations and enjoys helping users solve functional issues. You'll be curious, analytical, and comfortable working with business stakeholders to improve processes and system performance.

Please note, this is not a general IT support role. Candidates with experience limited to tools like Microsoft Teams, M365, or purely technical infrastructure support will not be considered. We're specifically seeking individuals with hands-on experience supporting business-critical applications in a functional or operational context.

Key Responsibilities
  • Provide functional support to business users of the Graile application
  • Triage and resolve application-related issues, escalating where necessary
  • Maintain and update operational documentation and knowledge base articles
  • Assist with system testing, release deployments, and user acceptance testing
  • Manage application user access and reporting
  • Support regulatory reporting requirements
The Candidate - Skills, Qualifications & Experience

The successful candidate

Essential:

  • Tertiary qualification in Information Technology / Business Systems or related field
  • Minimum 1 years' experience in a business application support of functional support role
  • Strong understanding of business processes and how they relate to enterprise systems
  • Experience with issue triaging, root cause analysis, and user support
  • Familiarity with ITSM tools such as Jira, Confluence, or ServiceNow
  • Excellent communication and stakeholder engagement skills
  • Strong analytical and problem-solving abilities

Desired:

  • Experience in the insurance or financial services industry (highly regarded)

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