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Operations Manager

2 months ago

Melbourne, Victoria, Australia Food and Wine Full time

About the Role

The Operations Manager is responsible for the year-round development and planning, and the implementation and management of all venue-related services for Food and Wine events. This includes Security & Access, Cleaning & Waste, PTTM, Venue and Event Operations, and Vehicle Access & Parking.

Key Responsibilities

  • Collaborate with stakeholders to develop practical processes for the implementation of planning project groups, striving for continual improvement.
  • Work with teams to develop workforce requirements (schedules/rosters) for each of the relevant workforces for the event.
  • Coordinate the planning and delivery of crowd management tools and infrastructure, including capacity counters, tensa barriers, tensa signage, pass outs, and virtual queues.
  • Monitor and coordinate venue access requests on behalf of Food and Wine departments.
  • Work with teams on the year-round technology strategy for Car Park Operations and ensure event requirements are maintained.
  • Assist with the capture and circulation of Precinct Activity, via the Event Daily Schedule and Event Daily Updates.
  • Perform an On-Ground Manager role during event periods.

About You

We're looking for someone with:

  • 2 years' minimum experience in event/venue management or a related field.
  • An operational mindset, a strong results and delivery focus, with exceptional attention to detail.
  • Demonstrated ability to work in a fast-paced and time-pressured environment.
  • Good communication skills to build relationships with a diverse range of stakeholders.
  • Strong organizational skills and an ability to work autonomously, solve problems, and meet deadlines.
  • Strong knowledge of office administration, equipment, database, email, and internet systems, including the Microsoft Office suite.
  • Ability to work within set budget parameters.
  • Ability to work in a team environment.
  • A current Police Check and Working with Children Check.

What's in it for You

  • Career development with a range of formal education and on-the-job training opportunities.
  • Tickets to Food and Wine events.
  • Health and wellbeing activities through our Thrive program.
  • Onsite gym and facilities.
  • Flexible working practices.
  • Free car parking.
  • A range of discounts from our sponsorship partners.